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Patient Experience

HCAHPS is a report card produced by the Centers for Medicare and Medicaid Services based on inpatient feedback collected from patient surveys.  The questions on the survey are designed to measure patient perception of care.

Specifically, patients are asked to rate:

  • The overall hospital experience, with 0 being the worse and 10 being the best.
  • If they would recommend the hospital to family and friends.
  • How often and well nurses communicated.
  • How often and well doctors communicated.
  • The quiet and cleanliness of the hospital environment.
  • How well pain was controlled.
  • How often information was given about medications.
  • The quality of the information they were given to aid in their recovery once they got home.

 We always strive to be in the top 10 percent among all hospitals for all patient perception of care measures. Cone Health uses this patient feedback to improve the patient experience.

As you can see from the data, Cone Health meets or exceeds national averages in many areas of care. We focus on improvements where we fall below the national or state averages. The data represents the percentage of highest rating given by our patients in the different areas of care.


HCAHPS Data, April 2015 - June 2015

Patients who reported that their nurses "Always" communicated well.
Moses Cone 77.6%
Alamance Regional 80.5%
Wesley Long 85.3%
Annie Penn 79.6%
Women's Hospital 85.5%
NC Average 80.9%
National Average 79.4%


Patients who reported that their doctors "Always" communicated well.
Moses Cone 79.3%
Alamance Regional 84.1%
Wesley Long 84.7%
Annie Penn 82.6%
Women's Hospital 91.5%
NC Average 83.4%
National Average 81.0%


Patients who reported that they "Always" received help as soon as they wanted.
Moses Cone 57.0%
Alamance Regional 64.3%
Wesley Long 66.9%
Annie Penn 53.8%
Women's Hospital 79.5%
NC Average 66.9%
National Average 66.8%


Patients who reported that their pain was "Always" well controlled.
Moses Cone 65.4%
Alamance Regional 70.2%
Wesley Long 74.9%
Annie Penn 67.7%
Women's Hospital 78.9%
NC Average 70.8%
National Average 71.0%


Patients who reported that staff "Always" explained about medicines before giving it to them.
Moses Cone 57.8%
Alamance Regional 65.1%
Wesley Long 63.0%
Annie Penn 59.1%
Women's Hospital 68.5%
NC Average 65.0%
National Average 63.7%


Patients who reported that their room and bathroom were "Always" clean.
Moses Cone 71.5%
Alamance Regional 76.9%
Wesley Long 78.2%
Annie Penn 75.2%
Women's Hospital 71.6%
NC Average 73.4%
National Average 73.5%


Patients who reported that the area around their room was "Always" quiet at night.
Moses Cone 49.7%
Alamance Regional 53.1%
Wesley Long 61.0%
Annie Penn 49.0%
Women's Hospital 71.1%
NC Average 61.2%
National Average 59.5%


Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.
Moses Cone 87.4%
Alamance Regional 86.0%
Wesley Long 85.6%
Annie Penn 84.5%
Women's Hospital 88.6%
NC Average 86.3%
National Average 86.6%


Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).
Moses Cone 71.7%
Alamance Regional 65.9%
Wesley Long 81.3%
Annie Penn 68.0%
Women's Hospital 77.0%
NC Average 71.8%
National Average 71.3%


Patients who reported YES, they would definitely recommend the hospital.
Moses Cone 74.4%
Alamance Regional 65.2%
Wesley Long 85.8%
Annie Penn 71.2%
Womens Hospital 90.0%
NC Average 71.8%
National Average 72.4%

Also in this Section

Quality and Patient Experience

  • Patient Experience