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Patient Experience

HCAHPS is a report card produced by the Centers for Medicare and Medicaid Services based on inpatient feedback collected from patient surveys.  The questions on the survey are designed to measure patient perception of care.

Specifically, patients are asked to rate:

  • The overall hospital experience, with 0 being the worse and 10 being the best.
  • If they would recommend the hospital to family and friends.
  • How often and well nurses communicated.
  • How often and well doctors communicated.
  • The quiet and cleanliness of the hospital environment.
  • How well pain was controlled.
  • How often information was given about medications.
  • The quality of the information they were given to aid in their recovery once they got home.

 We always strive to be in the top 10 percent among all hospitals for all patient perception of care measures. Cone Health uses this patient feedback to improve the patient experience.

As you can see from the data, Cone Health meets or exceeds national averages in many areas of care. We focus on improvements where we fall below the national or state averages. The data represents the percentage of highest rating given by our patients in the different areas of care.



HCAHPS Data, April 1, 2014 - June 31, 2014

Patients who reported that their nurses "Always" communicated well.
Moses Cone 80.9%
Alamance Regional 76.0%
Wesley Long 81.3%
Annie Penn 78.7%
Womens Hospital 88.5%
NC Average 82.2%
National Average 79.1%


Patients who reported that their doctors "Always" communicated well.
Moses Cone 85.9%
Alamance Regional 81.7%
Wesley Long 86.4%
Annie Penn 80.0%
Womens Hospital 89.1%
NC Average 83.4%
National Average 80.9%


Patients who reported that they "Always" received help as soon as they wanted.
Moses Cone 61.0%
Alamance Regional 58.8%
Wesley Long 64.0%
Annie Penn 62.6%
Womens Hospital 79.9%
NC Average 67.1%
National Average 65.9%


Patients who reported that their pain was "Always" well controlled.
Moses Cone 72.1%
Alamance Regional 68.6%
Wesley Long 72.8%
Annie Penn 76.2%
Womens Hospital 81.7%
NC Average 72.1%
National Average 71.3%


Patients who reported that staff "Always" explained about medicines before giving it to them.
Moses Cone 60.3%
Alamance Regional 64.1%
Wesley Long 56.0%
Annie Penn 72.4%
Womens Hospital 71.4%
NC Average 66.6%
National Average 63.9%


Patients who reported that their room and bathroom were "Always" clean.
Moses Cone 72.8%
Alamance Regional 69.4%
Wesley Long 71.3%
Annie Penn 66.7%
Womens Hospital 80.3%
NC Average 74.0%
National Average 73.6%


Patients who reported that the area around their room was "Always" quiet at night.
Moses Cone 55.6%
Alamance Regional 48.9%
Wesley Long 56.3%
Annie Penn 63.3%
Womens Hospital 75.4%
NC Average 61.5%
National Average 59.3%


Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.
Moses Cone 88.1%
Alamance Regional 86.3%
Wesley Long 89.7%
Annie Penn 89.5%
Womens Hospital 88.3%
NC Average 86.1%
National Average 85.8%


Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).
Moses Cone 75.7%
Alamance Regional 62.5%
Wesley Long 77.0%
Annie Penn 76.7%
Womens Hospital 72.1%
NC Average 71.0%
National Average 70.5%


Patients who reported YES, they would definitely recommend the hospital.
Moses Cone 74.9%
Alamance Regional 59.3%
Wesley Long 82.8%
Annie Penn 75.9%
Womens Hospital 88.5%
NC Average 71.7%
National Average 71.8%

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