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Patient Experience

HCAHPS is a report card produced by the Centers for Medicare and Medicaid Services based on inpatient feedback collected from patient surveys.  The questions on the survey are designed to measure patient perception of care.

Specifically, patients are asked to rate:

  • The overall hospital experience, with 0 being the worse and 10 being the best.
  • If they would recommend the hospital to family and friends.
  • How often and well nurses communicated.
  • How often and well doctors communicated.
  • The quiet and cleanliness of the hospital environment.
  • How well pain was controlled.
  • How often information was given about medications.
  • The quality of the information they were given to aid in their recovery once they got home.

 We always strive to be in the top 10 percent among all hospitals for all patient perception of care measures. Cone Health uses this patient feedback to improve the patient experience.

As you can see from the data, Cone Health meets or exceeds national averages in many areas of care. We focus on improvements where we fall below the national or state averages. The data represents the percentage of highest rating given by our patients in the different areas of care.

    

HCAHPS Data, Oct 1, 2014 - December 31, 2014

Patients who reported that their nurses "Always" communicated well.
Moses Cone 77.7%
Alamance Regional 80.7%
Wesley Long 84.1%
Annie Penn 82.9%
Women's Hospital 86.3%
NC Average 71.7%
National Average 71.5%

    

Patients who reported that their doctors "Always" communicated well.
Moses Cone 81.8%
Alamance Regional 81.3%
Wesley Long 83.2%
Annie Penn 83.2%
Women's Hospital 89.6%
NC Average 83.1%
National Average 81.3%

    

Patients who reported that they "Always" received help as soon as they wanted.
Moses Cone 62.4%
Alamance Regional 61.4%
Wesley Long 69.6%
Annie Penn 65.8%
Women's Hospital 80.9%
NC Average 68.7%
National Average 67.0%

    

Patients who reported that their pain was "Always" well controlled.
Moses Cone 68.7%
Alamance Regional 73.0%
Wesley Long 73.3%
Annie Penn 68.2%
Women's Hospital 78.1%
NC Average 71.5%
National Average 71.1%

    

Patients who reported that staff "Always" explained about medicines before giving it to them.
Moses Cone 58.9%
Alamance Regional 60.3%
Wesley Long 63.6%
Annie Penn 65.0%
Women's Hospital 74.6%
NC Average 65.6%
National Average 63.7%

    

Patients who reported that their room and bathroom were "Always" clean.
Moses Cone 73.2%
Alamance Regional 71.9%
Wesley Long 76.0%
Annie Penn 73.2%
Women's Hospital 75.1%
NC Average 73.6%
National Average 73.9%

    

Patients who reported that the area around their room was "Always" quiet at night.
Moses Cone 57.1%
Alamance Regional 46.3%
Wesley Long 61.7%
Annie Penn 64.3%
Women's Hospital 71.2%
NC Average 61.0%
National Average 59.5%

    

Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.
Moses Cone 88.1%
Alamance Regional 84.0%
Wesley Long 89.4%
Annie Penn 83.8%
Women's Hospital 87.0%
NC Average 86.3%
National Average 86.6%

    

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).
Moses Cone 76.5%
Alamance Regional 61.2%
Wesley Long 87.3%
Annie Penn 77.1%
Women's Hospital 83.9%
NC Average 70.8%
National Average 72.7%

    

Patients who reported YES, they would definitely recommend the hospital.
Moses Cone 76.0%
Alamance Regional 63.3%
Wesley Long 80.0%
Annie Penn 66.7%
Womens Hospital 81.5%
NC Average 71.3%
National Average 71.8%

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