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Patient Experience

HCAHPS is a report card produced by the Centers for Medicare and Medicaid Services based on inpatient feedback collected from patient surveys.  The questions on the survey are designed to measure patient perception of care.

Specifically, patients are asked to rate:

  • The overall hospital experience, with 0 being the worse and 10 being the best.
  • If they would recommend the hospital to family and friends.
  • How often and well nurses communicated.
  • How often and well doctors communicated.
  • The quiet and cleanliness of the hospital environment.
  • How well pain was controlled.
  • How often information was given about medications.
  • The quality of the information they were given to aid in their recovery once they got home.

 We always strive to be in the top 10 percent among all hospitals for all patient perception of care measures. Cone Health uses this patient feedback to improve the patient experience.

As you can see from the data, Cone Health meets or exceeds national averages in many areas of care. We focus on improvements where we fall below the national or state averages. The data represents the percentage of highest rating given by our patients in the different areas of care.



HCAHPS Data, July 1, 2014 - September 30, 2014

Patients who reported that their nurses "Always" communicated well.
Moses Cone 76.5%
Alamance Regional 77.2%
Wesley Long 78.9%
Annie Penn 83.3%
Women's Hospital 82.1%
NC Average 81.1%
National Average 79.3%


Patients who reported that their doctors "Always" communicated well.
Moses Cone 81.3%
Alamance Regional 79.2%
Wesley Long 82.6%
Annie Penn 78.7%
Women's Hospital 88.3%
NC Average 82.4%
National Average 80.9%


Patients who reported that they "Always" received help as soon as they wanted.
Moses Cone 54.8%
Alamance Regional 62.6%
Wesley Long 59.2%
Annie Penn 53.0%
Women's Hospital 76.0%
NC Average 67.2%
National Average 66.0%


Patients who reported that their pain was "Always" well controlled.
Moses Cone 67.2%
Alamance Regional 68.8%
Wesley Long 72.3%
Annie Penn 67.3%
Women's Hospital 84.7%
NC Average 72.2%
National Average 71.5%


Patients who reported that staff "Always" explained about medicines before giving it to them.
Moses Cone 63.1%
Alamance Regional 63.3%
Wesley Long 63.7%
Annie Penn 65.0%
Womens Hospital 75.8%
NC Average 65.9%
National Average 64.2%


Patients who reported that their room and bathroom were "Always" clean.
Moses Cone 70.9%
Alamance Regional 67.8%
Wesley Long 68.9%
Annie Penn 77.8%
Womens Hospital 66.7%
NC Average 73.7%
National Average 73.7%


Patients who reported that the area around their room was "Always" quiet at night.
Moses Cone 55.9%
Alamance Regional 50.8%
Wesley Long 53.9%
Annie Penn 55.6%
Womens Hospital 81.5%
NC Average 61.3%
National Average 60.4%


Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.
Moses Cone 90.5%
Alamance Regional 81.8%
Wesley Long 92.4%
Annie Penn 91.2%
Womens Hospital 84.3%
NC Average 85.1%
National Average 86.0%


Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).
Moses Cone 77.0%
Alamance Regional 65.0%
Wesley Long 77.5%
Annie Penn 77.1%
Womens Hospital 75.9%
NC Average 70.8%
National Average 70.7%


Patients who reported YES, they would definitely recommend the hospital.
Moses Cone 76.0%
Alamance Regional 63.3%
Wesley Long 80.0%
Annie Penn 66.7%
Womens Hospital 81.5%
NC Average 71.3%
National Average 71.8%

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