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Patient Experience

HCAHPS is a report card produced by the Centers for Medicare and Medicaid Services based on inpatient feedback collected from patient surveys.  The questions on the survey are designed to measure patient perception of care.

Specifically, patients are asked to rate:

  • The overall hospital experience, with 0 being the worse and 10 being the best.
  • If they would recommend the hospital to family and friends.
  • How often and well nurses communicated.
  • How often and well doctors communicated.
  • The quiet and cleanliness of the hospital environment.
  • How well pain was controlled.
  • How often information was given about medications.
  • The quality of the information they were given to aid in their recovery once they got home.

 We always strive to be in the top 10 percent among all hospitals for all patient perception of care measures. Cone Health uses this patient feedback to improve the patient experience.

As you can see from the data, Cone Health meets or exceeds national averages in many areas of care. We focus on improvements where we fall below the national or state averages. The data represents the percentage of highest rating given by our patients in the different areas of care.

    

HCAHPS Data, Jan 1, 2015 - March 31, 2015

Patients who reported that their nurses "Always" communicated well.
Moses Cone 77.6%
Alamance Regional 77.3%
Wesley Long 81.5%
Annie Penn 81.3%
Women's Hospital 85.1%
NC Average 79.9%
National Average 78.8%

    

Patients who reported that their doctors "Always" communicated well.
Moses Cone 82.1%
Alamance Regional 79.8%
Wesley Long 83.5%
Annie Penn 81.1%
Women's Hospital 89.6%
NC Average 82.6%
National Average 80.7%

    

Patients who reported that they "Always" received help as soon as they wanted.
Moses Cone 60.5%
Alamance Regional 60.7%
Wesley Long 63.3%
Annie Penn 56.1%
Women's Hospital 76.6%
NC Average 65.7%
National Average 65.8%

    

Patients who reported that their pain was "Always" well controlled.
Moses Cone 68.5%
Alamance Regional 67.7%
Wesley Long 72.4%
Annie Penn 62.1%
Women's Hospital 78.0%
NC Average 69.6%
National Average 70.7%

    

Patients who reported that staff "Always" explained about medicines before giving it to them.
Moses Cone 57.9%
Alamance Regional 62.2%
Wesley Long 63.7%
Annie Penn 57.3%
Women's Hospital 75.5%
NC Average 64.2%
National Average 63.0%

    

Patients who reported that their room and bathroom were "Always" clean.
Moses Cone 74.3%
Alamance Regional 71.8%
Wesley Long 74.7%
Annie Penn 69.8%
Women's Hospital 77.4%
NC Average 72.8%
National Average 72.6%

    

Patients who reported that the area around their room was "Always" quiet at night.
Moses Cone 55.7%
Alamance Regional 50.3%
Wesley Long 59.2%
Annie Penn 44.0%
Women's Hospital 70.8%
NC Average 59.5%
National Average 58.3%

    

Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.
Moses Cone 86.1%
Alamance Regional 83.7%
Wesley Long 87.6%
Annie Penn 81.7%
Women's Hospital 87.2%
NC Average 86.4%
National Average 86.5%

    

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).
Moses Cone 76.9%
Alamance Regional 61.4%
Wesley Long 76.9%
Annie Penn 72.9%
Women's Hospital 75.0%
NC Average 70.3%
National Average 70.9%

    

Patients who reported YES, they would definitely recommend the hospital.
Moses Cone 80.8%
Alamance Regional 60.4%
Wesley Long 80.8%
Annie Penn 74.3%
Womens Hospital 87.6%
NC Average 71.3%
National Average 71.9%

Also in this Section

Quality and Patient Experience

  • Patient Experience