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Questions About Your Bill?

Online: Contact us through your account on the PatientCo billing website.

Call: (336) 832-8014 or 1 (866) 479-8800

Need a Doctor?

If you need a physician, please call our physician referral line at 336-832-8000 or use our online directory.

Medical Records Copy Requests or Changes

If you have a MyChart account, be sure to login to see if the information you are seeking is listed there.  You can download, print and send information from your MyChart account.

If you are not on MyChart or the information you need is not available, please follow the instructions below to obtain your medical records. 

Were you treated a Cone Health hospital?

Download and complete the Hospital Release of Information Forms below and then mail them to:
Cone Health Information Management
1200 North Elm Street
Greensboro, NC 27401

Were you treated at a Cone Health Medical Group physician practice?

Download and complete the Cone Health Medical Group Release of Information form below and take it to the practice you are seeking your records from.  If you need guidance on how to fill out the form, click here to view instructions.

Get Support for Your MyChart Account

Do you need help with your MyChart account? Here is some contact information to assist you.

Sign up for MyChart:  Fill out this form to receive a MyChart activation code.

Reporting Privacy or Compliance Issues

  • Privacy Hotline - 336-832-7075
  • Corporate Compliance Hotline - 336-832-8888 (1-866-506-8890)

Calls to these numbers are confidential and can be anonymous.

Interested in Job Shadowing?

Visit our clinical observation/shadowing webpage for more information.

Employment Related Questions

For questions related to job postings, applications issues or other employment concerns, call our Talent Acquisition Team at 866-266-3767 or email:

Compliments, Complaints and General Questions

  • We cannot respond to personal questions about specific medical conditions.   If you are need of a physician or appointment, please call 336-832-8000.
  • Please do not use this form for appointment cancellations or changes.  You must call the facility or physician's office directly for appointment changes.
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Mailing Address

Cone Health
1200 North Elm Street
Greensboro, NC 27401

Main Phone Number


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