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Code U - July 2013

For more news about what is happening at Cone Health, be sure to read the July issue of Code U. Featured are stories about the opening of the North Tower, the upcoming Employee Partnership Survey, Safe Kids Guilford County winning two statewide awards, recognition for the Stroke Center and a flash mob that interrupted the annual Cancer Survivors Day event.

Tim's Table Recognizes Employees from Cone Health Medical Group

Tim’s Table, a series of luncheons hosted by Tim Rice, Chief Executive Officer, recognizes top-performing employees at each campus in the Cone Health network.

The luncheons provide an opportunity for Rice to hear employees’ thoughts and ideas to help Cone Health achieve national leadership in healthcare.

Attending the May 31 event recognizing Cone Health Medical Group were: LuAnn Adams, Credentialing Specialist, Physician/Strategic Services; Angie Atkins, Billing and Collections Manager, Guilford Neurologic AssociatesTammy Gaydon, Senior Financial Analyst, Cone Health Medical Group Operations; Wes Harbison, Research Transfer Costs, Guilford Neurologic Associates; Jennifer Higgins, Site Manager, Greensboro Women’s Health Care; Elvin Perkins, Data Analyst and Report Writer, Quality and Safety; Jonnetta Pemberton, Performance Improvement Specialist, Quality and Safety; Sharon Pichany, Administrative Assistant and Cash Reconciliation, Physician/Strategic Services; Keith Reid, Billing and Collections Manager, Piedmont Senior Care; and Marsha Wood, Assistant Controller, Physician/Strategic Services.

New Hip Fracture Protocol Puts Evidence to the Test

National statistics show that hip fractures are a growing problem in the United States, with more than 300,000 occurring annually. That number is expected to rise to at least 500,000 each year by 2040 as Baby Boomers age. These hip fractures come with a $4.5 billion price tag and, even worse, a poor prognosis for nearly half of the patients who experience them.

The Cone Health orthopedic service line, Triad Orthopedic Management and Triad Hospitalists have joined forces to lead the development and implementation of a standardized evidence-based hip fracture protocol.

Key focus areas of the protocol include improving admission flow through the emergency departments, early/effective discharge planning, palliative care consultation (when appropriate), automatic nutritional consults, pain management strategies, delirium prevention/management, prevention of catheter-associated urinary tract infections and osteoporosis management.

"The Hip Fracture Pathway is an integrated multidisciplinary solution to provide standardized top-tier care to patients with complex musculoskeletal and medical problems,” says Joshua Landau, MD, an orthopedic surgeon with Murphy/Wainer Orthopedic Specialists.  “We have made groundbreaking progress integrating best-practice recommendations spanning disciplines including orthopedics, internal medicine, geriatrics, emergency medicine, pharmacy, nursing, physical and occupational therapy, social work, nutritional services and endocrinology, along with many others. This program will serve as a model of integrated care that focuses on a holistic evaluation of each patient, and provides the optimal framework for a rapid recovery for patients and their families."  

Overall goals of this initiative focus on improving outcomes for patients by enhancing patient safety and reducing medical complications.   

“This initiative is a true testament to the great teamwork that creates exceptional experiences and superior results for our patients and their families,” says Anne Macner, Vice President, Service Line Administrator, The Moses H. Cone Memorial Hospital.

New Portal Makes Gathering Annual Quality Statistics Easier

Triad HealthCare Network recently used a new portal that made it easier to gather patient data for required Centers for Medicare and Medicaid Services (CMS) quality reporting. The portal is a product of Proficient Health, a privately held company specializing in information technology solutions for the healthcare industry.

Triad HealthCare Network participates in the CMS Medicare Shared Savings Program as an Accountable Care Organization (ACO).  To document that the best care is delivered in the most cost-efficient manner, ACOs must submit a variety of quality-related data to CMS for evaluation.

Like many ACOs, Triad HealthCare Network includes hundreds of participating physicians who use a variety of electronic and paper-based systems to manage patient records. This creates a challenge when it comes to collecting the data CMS requires. 

“Our more than 700 physician members are using more than two dozen different electronic health record platforms, and some still rely on paper records,” says Steve Neorr, Vice President and Executive Director, Triad HealthCare Network. “That made it impossible for us to extract clinical metrics from each practice electronically. We also wanted to avoid the time and the risk of error involved in re-keying information from paper-based data collection forms.”

Triad HealthCare Network used an easy-to-navigate Web portal created by Proficient Health so that physician practices could submit the quality information and statistics required by CMS. The information was sent electronically to a company aggregating the data on behalf of Triad HealthCare Network. A brief webinar showed practice administrators how to use the website and quickly submit the information online.

Donors Fund Photography for the North Tower

Donors Peruse Photography for North Tower 

The home of Cone Health donors Judy and Len White recently became a photo gallery featuring works by six leading North Carolina artists. The “Art Heals" event curated by the Tyler White O’Brien Gallery was an opportunity for members of the community to make a gift to enable Cone Health to acquire art for the North Tower. More than 70 pieces have been underwritten and will be hung in public areas and patient rooms in the North Tower.


AHEC Calendar

To view all courses available through the Greensboro Area Health Education Center – including online classes – visit

Wednesday, July 17
Clinical Supervision for Intermediate and Advanced Supervisors
The Moses H. Cone Memorial Hospital, Room 0030

Saturday, July 27
Managing Dysphagia in Adults with Complex Conditions: Integrating Best Evidence and Clinical Expertise
Moses Cone Hospital, Rooms 0029-0031

Friday, July 26
4th Annual Asthma, Allergy and Pulmonary Update
Moses Cone Hospital, Rooms 0029-0031


Tuesday, July 30
ADHD in Children and Adolescents: Best Practices from Diagnosis to Treatment
Moses Cone Hospital, Room 0030

Wednesday, July 31
Child Forensic Interviewing: Using the RADAR Protocol
Moses Cone Hospital, Room 0030

Monday, Aug. 26
Intensive Outpatient Treatment for Substance Abuse
Moses Cone Hospital, Room 0030



  • Eric Shaffmaster, CRNA, Nurse Anesthetist, Anesthesiology, Women’s Hospital, 20 years.
  • Vickie Wilkie, Surgical Technologist, Women’s Hospital, 39 years.
  • Shelby Weaver, Patient Accounting Specialist, Patient Accounting Cash/Refund Processing, 38 years.
  • Ces-Arine Goode, Operating Room/Short Stay Scheduler, The Moses H. Cone Memorial Hospital, 25 years.

Annie Penn Hospital Foundation Hosts Garden Party

Foundation Hosts Garden PartyAnnie Penn Hospital Foundation celebrated National Women’s Health Week with a hats-preferred event on May 16 at Pennrose Park Country Club. Michelle Gethers-Clark, a member of the Cone Health Board of Trustees, was the keynote speaker and encouraged women to take care of themselves and their families. The event also kicked off a focus on women and philanthropy in Rockingham County.

Special Treats for Moms on Mother's Day

Celebrating Mothers

Nutritional Services employees treated mothers who were hospitalized at The Moses H. Cone Memorial Hospital on Mother’s Day. The mothers received silk flower pens along with handmade greeting cards  from second-graders at Jefferson Elementary School.

Annie Penn Hospital Honors Employees for Years of Service

Annie Penn Hospital employees were recognized during the organization's annual service award event at the Pennrose Park Country Club. View the slideshow.

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