Annie Penn Hospital Recognized as National Leader in Satisfaction Scores
Happy and engaged employees and physicians equals better care for patients. That is the message Annie Penn Hospital executives took to a national conference on patient, employee and physician satisfaction. How Annie Penn Hospital achieved some of the highest scores nationally in those categories was the topic of a presentation at the 2012 Press Ganey National Client Conference on Nov. 12-14 in Washington, DC.
Mickey Foster, President, and Debbie Green, Vice President of Nursing and Patient Services, both from Annie Penn Hospital, addressed several hundred healthcare leaders on “Leading for a Trifecta: Top Performance in Patient, Employee and Physician Satisfaction.”
For the last quarter of 2011, Press Ganey reported that the mean score of Annie Penn Hospital reached the 95th percentile in employee engagement; the 96th percentile in physician satisfaction; and the 94th percentile in patient satisfaction. Only a small number of hospitals nationwide manage to achieve top-decile performance in all three key areas.
Foster credits Annie Penn Hospital’s outstanding performance on patient, employee and physician satisfaction surveys to an emphasis on making Annie Penn Hospital a better place to work. “For us, it always begins with the employees,” Foster says. “Employees and physicians who feel valued and involved are committed. Committed employees know they are special and help make our patients feel that way too.”
“Annie Penn Hospital is a leader in the service we provide to our patients and in the working environment we create for our staff and physicians,” Green says. “It is gratifying to be asked to tell the Annie Penn Hospital story to healthcare leaders from across the nation.”
Press Ganey is a recognized leader in healthcare performance improvement, working with more than 10,000 healthcare organizations nationwide.