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Billing and Insurance

Contact Us

Get answers to your questions about billing and financial assistance. Call Cone Health Patient Financial Services at 336-832-8014 or 866-479-8800 or send us a message through your Patientco account.

Count on Cone Health to make paying for your care as easy and convenient as possible.

After you return home from the hospital, you’ll receive a statement of charges and bills from the hospital, your physician and others who provided medical services during your hospital stay. If you’re concerned about your ability to pay your bill, learn about our options for financial assistance.

Pay Your Bill Online

Learn how to pay your Cone Health bill online.

Pay Via Patientco

Cone Health recently partnered with Patientco—a secure, online health care payment system—to make it easier for you to view, understand, manage and pay your medical bills.

Use the unique SecureHealthCode located on your billing statement (see example below), to sign into your Patientco PatientWallet and pay your bill online.

PatientCo Bill Example

Pay An Older Cone Health Bill

If you have one of the older Cone Health bills (see example below). Use the account number listed on the billing statement to sign into our secure online payment systems and pay your hospital bill or pay your physician bill.

Acyrness Bill

Alamance Bill  

Insurance We Accept

We’ll file your health insurance claims for you. See our list of accepted insurance. Check with your insurance carrier to learn what’s covered under your plan.

Billing & Collections Policy

Cone Health maintains a billing and collections policy that complies with applicable state and federal laws and regulations. This policy describes the financial assistance and discount programs as well as billing, payment and collection processes applicable to services provided to patients. Read our full billing and collections policy [PDF]. (Política de facturacion y cobros [PDF])