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Privacy

Patient Privacy

We are committed to protecting medical information about you. We are required by law to make sure that medical information that identifies you is kept private.

Policies and Practices

Release of Information Forms (Medical Records Requests)

If you have a MyChart account, be sure to login to see if the information you are seeking is listed there.  You can download, print and send information from your MyChart account.

If you are not on MyChart or the information you need is not available, please follow the instructions below to obtain your medical records. 

Were you treated a Cone Health hospital?

Download and complete the Hospital Release of Information Forms below and then mail them to:
Cone Health Information Management
1200 North Elm Street
Greensboro, NC 27401


Were you treated at a Cone Health Medical Group physician practice?

Download and complete the Cone Health Medical Group Release of Information form below and take it to the practice you are seeking your records from.  If you need guidance on how to fill out the form, click here to view instructions.

Amending Health Information

If you are seeking a change to your medical records, download and complete a Request for Amendment of Health Information form and mail it to:

Cone Health Information Management
1200 North Elm Street
Greensboro, NC 27401

MyChart Proxy Forms

Do you need access to the online medical records (MyChart) of a child (under 12) or adult in which you assist with their medical needs? 

Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

Website Privacy and Conditions

Agreement

This Web site is an information and communications service provided by Cone Health. Please read this agreement carefully. By using this Web site, you agree to be bound by all terms and conditions described in this document. We reserve the right to modify these terms and policies and recommend you periodically review them. Your continued use of the Web site will constitute your agreement to the most current version of the agreement.

Use of the Web site

The Cone Health Web site is for informational purposes only. The information should not be used in place of a consultation with your physician or other healthcare provider. You should always seek the advice of your physician or other qualified healthcare provider prior to starting any new treatment or with any questions you may have regarding a medical condition. For a free physician referral, contact HealthConnect at 832-8000.

You warrant that you will not use this Web site for any purpose that is unlawful or prohibited by this agreement. You are personally responsible for the material that you send.

Warranty disclaimer

You assume full responsibility for using the information on this Web site, and you understand Cone Health and its affiliated organizations will not be held responsible or liable for any claim, loss or damage resulting from your use of the site. While we try to keep the information on the site as accurate as possible, we disclaim any warranty concerning its accuracy, timeliness and completeness. We also cannot warrant that the site and files that are provided to be downloaded are error- or virus-free.

Links to outside sites

Throughout the Web site, Cone Health provides links to outside sites. We do this as a courtesy and are in no way implying an endorsement of or responsibility for their accuracy. You should refer to the ownership and disclaimer information posted on those sites.

Copyright

Material on the Cone Health Web site is protected by copyright law. Unless otherwise stated, users may print or download information from this site for personal, non-commercial use only, provided they identify the source of the material and include a statement that the materials are protected by copyright law.

Any reproduction of artwork or photographs appearing on the pages of the Web site is prohibited without prior written consent. All content on the Web site provided by third parties is subject to any applicable terms and conditions provided by that third party, and you agree to be bound by those terms and conditions.

For any written permission, please contact the Marketing Department of Cone Health at 336-832-8131. The mailing address is 1200 N. Elm Street, Greensboro, NC 27401-1020.

Privacy statement

What you should know about the Cone Health Web site

We respect your personal privacy and will use our best efforts to ensure that the information you submit to the Web site remains private and is used only for the purposes outlined within the site.

General information collection

Cone Health tracks and collects general information regarding the use of this site. Information such as which pages are visited, the length of time visitors stay on the site, the browsers visitors use, and the times people log on to the site, is collected in aggregate and not applied to specific visitors. Such information may be shared, in aggregate, to help others determine how the site is used and what can be done to make it more helpful to our audience.

Personal information

You may use the Cone Health web site without providing any personal information. However, you may be asked to provide personal information if you choose to complete an online form.  If you are not comfortable using an online form, you can call the hospital directly, and we will be happy to help you over the telephone.

Limitations on disclosures

Cone Health will not release your name, street address, telephone number or e-mail address to third parties without your consent, except when required by law or court order.

Contact Us

Need to report a privacy or compliance issue?

  • Privacy Hotline - 336-832-7075
  • Corporate Compliance Hotline - 336-832-8888 (1-866-506-8890)

Calls to these numbers are confidential and can be anonymous.

Also in this Section

Privacy Practices