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Neonatal Intensive Care Visiting Hours & Policies

Help us keep our youngest and most fragile patients healthy by following our guidelines for visitation and infection prevention.

Parents are part of their baby’s Cone Health care team and are welcome in the neonatal intensive care unit anytime. Parents are not considered visitors.

NICU Visiting Hours

Visitors are allowed between 8 a.m. and 9 p.m. daily.

Up to three people may be bedside at one time; additional visitors should remain in a nearby waiting area. Visitors may be asked to leave during special circumstances or in an emergency.

Who Can Visit the NICU?

Adults (age 18 and older) may visit during visiting hours as long as they:

  • Are accompanied by one of the baby’s parents
  • Show no symptoms of an upper respiratory infection, cold or flu; have no open draining wounds; and haven’t been knowingly exposed to contagious diseases, including respiratory syncytial virus (RSV), chicken pox and measles

Support Persons

Each family may identify up to two support persons—adults (18 years or older) who may visit the neonatal intensive care unit [during visiting hours/anytime] without a parent present.

Children

Siblings ages 4 and older may visit when accompanied by a parent. Children must remain quiet while in the NICU. During RSV season—October 1 through March 31—siblings must be 12 or older to visit.

Children who are not siblings of a NICU patient are not allowed inside the unit.

NICU Safety & Security

For the safety of our patients, all Cone Health neonatal intensive care units are locked 24/7. To request entry, ring the bell outside the door.

Latex balloons are not allowed in neonatal intensive care units or any other maternity areas in Cone Health hospitals.

Help Prevent Infection

To help prevent disease from being introduced to this special unit of the hospital:

  • Wash or sanitize your hands and forearms as you enter the NICU and anytime you touch your hair, face, purse, camera or phone
  • Remove all jewelry from your hands and arms before handling a baby
  • If you wear artificial nails, take extra care to sanitize the nail area and wear gloves when handling a baby
  • If you’re visiting twins or triplets, wash your hands between handling each infant

Support NICU Families

Explore ways you can support children’s services at Cone Health, including donating meals and supplies to NICU families.

‘She Came Out With a Will to Live’

DemiDemi was born at 24.5 weeks gestation, weighing just over a pound. The tiny girl had a big fight ahead of her, but with help from Cone Health’s neonatal intensive care team, she didn’t just survive, she thrived. Meet Demi and her family.