Quality and Patient Experience
At Cone Health, being right here with you means providing care that is safe, compassionate, and focused on what matters most to you. We continuously work to improve the quality of care we provide by using evidence-based practices, monitoring outcomes, and learning from every experience.
We measure our progress through data, national benchmarks, and, most importantly, patient feedback. These insights help us identify opportunities to improve safety, strengthen relationships, and create better experiences for every person who trusts us with their care.
One important measure is the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, developed by the Centers for Medicare & Medicaid Services (CMS). This survey helps us understand how patients experience their care and how well we are meeting their needs. By listening, learning, and continually improving, we strive to be right here with you at every step of your health care journey.
