Patient Experience - HCAHPS Survey - Cone Health

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Patient Experience

HCAHPS is a report card produced by the Centers for Medicare and Medicaid Services based on inpatient feedback collected from patient surveys.  The questions on the survey are designed to measure patient perception of care.

Specifically, patients are asked to rate:

  • The overall hospital experience, with 0 being the worse and 10 being the best.
  • If they would recommend the hospital to family and friends.
  • How often and well nurses communicated.
  • How often and well doctors communicated.
  • The quiet and cleanliness of the hospital environment.
  • How well pain was controlled.
  • How often information was given about medications.
  • The quality of the information they were given to aid in their recovery once they got home.

 We always strive to be in the top 10 percent among all hospitals for all patient perception of care measures. Cone Health uses this patient feedback to improve the patient experience.

As you can see from the data, Cone Health meets or exceeds national averages in many areas of care. We focus on improvements where we fall below the national or state averages. The data represents the percentage of highest rating given by our patients in the different areas of care.


HCAHPS Data, October 2016 - December 2016

Patients who reported that their nurses "Always" communicated well.
Moses Cone 63.2%
Alamance Regional 63.6%
Wesley Long 67.1%
Annie Penn 68.0%
Women's Hospital 81.1%
NC Average 67.2%
National Average 67.2%


Patients who reported that their doctors "Always" communicated well.
Moses Cone 84.2%
Alamance Regional 85.2%
Wesley Long 83.7%
Annie Penn 85.2%
Women's Hospital 90.8%
NC Average 84.0%
National Average 81.7%


Patients who reported that they "Always" received help as soon as they wanted.
Moses Cone 79.0%
Alamance Regional 82.3%
Wesley Long 83.2%
Annie Penn 86.3%
Women's Hospital 82.8%
NC Average 81.7%
National Average 80.3%


Patients who reported that their pain was "Always" well controlled.
Moses Cone 69.4%
Alamance Regional 68.8%
Wesley Long 78.0%
Annie Penn 64.9%
Women's Hospital 75.4%
NC Average 71.2%
National Average 71.0%


Patients who reported that staff "Always" explained about medicines before giving it to them.
Moses Cone 61.7%
Alamance Regional 62.9%
Wesley Long 64.2%
Annie Penn 60.0%
Women's Hospital 65.8%
NC Average 65.5%
National Average 64.6%


Patients who reported that their room and bathroom were "Always" clean.
Moses Cone 74.1%
Alamance Regional 75.4%
Wesley Long 75.2%
Annie Penn 77.5%
Women's Hospital 72.7%
NC Average 74.6%
National Average 74.5%


Patients who reported that the area around their room was "Always" quiet at night.
Moses Cone 61.9%
Alamance Regional 55.1%
Wesley Long 62.5%
Annie Penn 55.7%
Women's Hospital 64.6%
NC Average 63.2%
National Average 60.1%


Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.
Moses Cone 88.2%
Alamance Regional 85.4%
Wesley Long 92.4%
Annie Penn 89.6%
Women's Hospital 88.7%
NC Average 87.5%
National Average 87.8%


Patients who "Strongly Agree" they understood their care when they left the hospital.
Moses Cone 55.9%
Alamance Regional 47.9%
Wesley Long 60.7%
Annie Penn 54.2%
Women's Hospital 61.3%
NC Average 54.2%
National Average 53.8%


Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).
Moses Cone 78.0%
Alamance Regional 70.6%
Wesley Long 84.4%
Annie Penn 77.1%
Women's Hospital 68.8%
NC Average 73.8%
National Average 73.2%


Patients who reported YES, they would definitely recommend the hospital.
Moses Cone 79.2%
Alamance Regional 68.5%
Wesley Long 86.0%
Annie Penn 79.4%
Womens Hospital 87.6%
NC Average 73.1%
National Average 73.6%

Also in this Section

Quality and Patient Experience

  • Patient Experience