Connected Care Benefits

Virtual Care

Getting sick is never convenient but receiving virtual care should be! Save yourself and your family time and money for treatment of common conditions such as sinus symptoms, cough, flu-like symptoms and urinary problems.

E-Visits via MyChart

Available through your MyChart account seven days a week from 8 a.m. to 8 p.m. for patients ages 18 and older in North Carolina only. Download our e-Visits flyer [PDF] to see how to start an e-Visit. You'll complete a brief online questionnaire and receive a personalized plan of care from one of our board-certified providers (nurse practitioners and physician assistants) in one hour via your MyChart In Basket.

If you need a prescription, it will be sent electronically to the pharmacy of your choice.

Fee for e-Visits

An e-Visit is no cost for Choice and Focus Plan participants, and to SAVE Plan members after deductible is met (normal cost for service is $35). NOTE: If other care providers become involved in the e-Visit, a cost may be incurred.

Cone Health employees who are not on Cone Health benefits may still utilize this service as e-Visits are available to anyone who has a MyChart account.

Connected Care Virtual Visits (Video/Phone)

Connect with a board-certified provider (physician, nurse practitioner, or physician assistant) 24 hours a day/7 days a week. Available 365 days per year for children and adults of all ages, nationwide. Connect with a smartphone, computer or tablet via the web. Your information is safe, and your visits are completely confidential.

Register online or download our app on the Apple App Store or Google Play. Average appointment time is 20 minutes. If you need a prescription, it'll be sent electronically to your pharmacy.

Virtual Visit Providers

Virtual care is provided by a team of Cone Health doctors and providers and by doctors from our national telehealth partner. All are board-certified in family medicine, internal medicine, or pediatrics.

Fee for Virtual Visits

A Connected Care Virtual Visit (video/phone) is no cost for Choice and Focus Plan participants, and to SAVE Plan members after deductible is met (normal cost for service is $50).

Cone Health employees who are not on a Cone Health insurance plan may still utilize this service as Connected Care Virtual Visits are available to the public. Also, using the Cone Health Connected Care website offers the Connected Care Virtual Visits at a discounted rate.

NOTE: A video visit with your personal physician is considered an office visit.

Employee Feedback on e-Visits and Virtual Visits

"E-visits are the best part of our Cone Health medical plan! They are so quick, easy and thorough!"

"Great service to offer. I will definitely use it in the future, as transportation can be complicated when you're sick. Prompt advice and helpful follow-up."

"I was very appreciative of this type of visit and thankful I can get through the rest of my day without having to leave work."

"Easy and reliable! Very knowledgeable providers helping the employees."