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Diversity, Equity and Inclusion

We’re w/you wherever you are

At Cone Health, diversity, equity and inclusion is not a trend, it is our way of being. The Office of Diversity, Equity and Inclusion (DEI) drives the strategic direction of this commitment by partnering with people inside and outside of our organization to ensure that we are embedding DEI into everything we do. Our progress on this journey is a deep reflection of our promise to be right here with all those we serve.

Each Cone Health employee has a part to play in making sure that Cone Health is an inclusive, collaborative environment for our clinical and support staff to serve our patients, our communities and one another. This work is incredibly important to delivering on our brand promise, our values, and iCARE commitments. Knowing this, we’ve developed enhanced DEI strategic priorities with input from more than 3,500 employees and put together this video to share our goals, as well as our energy and passion for this work.

Where there is vulnerability, there lives possibility. Cone Health proves we are successful in this work through the ability to have open conversations and differing opinions. Leaders empower their employees to be fully themselves without reserve. It is our goal for every single patient to know they are respected, accepted, valued and cared for and accepted regardless of their identities and beliefs. We’re right here with you, wherever you are on this collective journey, in continuous pursuit of diversity, equity, and inclusion.

DEI + Health Equity

The pursuit of health equity is woven into everything we do at Cone Health. Our DEI goals cannot exist without also addressing racial, ethnic, and neighborhood level health disparities that our communities experience. Each piece of our strategy is a part of the greater whole and, when executed correctly, will lead to more inclusive experiences for our team members and more equitable health outcomes for those we serve - no matter who they are, where they live, where they come from, or what they believe.

Health equity

Definitions 

Diversity includes all the visible and invisible ways in which people differ, including the different characteristics that make one individual or group different from another.

Equity is the fair treatment, access, opportunity, and advancement for all people 

Inclusion is the intentional act of creating environments in which any individual or group feel a sense of belonging, respected, supported, and valued to fully participate.

Foundation

  • System-Wide Listening Tours
  • Re-design of Dive-in Groups
  • Community & Internal Partnerships
  • Executive Steering Committee
  • Analytics

Goals

Attract, Hire and Retain Diverse Talent

Create an Engaging and Inclusive Workplace

Develop Diverse Talent and Effective Leadership

Drive Economic Inclusion through Supplier Diversity

Strategic Goals & Metrics – Phase I

Our 2020-2021 goals and metrics of success are built on data and intend to lay the foundation that will eliminate inequities that currently exist nationally for diverse talent, populations and diverse suppliers. Along our journey to be more diverse, equitable and inclusive, Cone Health recognizes the value of talk supported by measurable action.

Goal 1

Attract, hire and retain diverse leadership talent


  • Increase leadership pipeline with racially diverse candidates and hires
  • Create standard work for diverse interview panels and diverse slate of candidates
  • Revise interviewing tools and guidelines for leaders

Metrics

  • Increase percentage of racially diverse leadership - Target 50%
  • Increase in Hiring leader satisfaction survey - (will add questions to survey)

Goal 2

Create an engaging and inclusive workplace


  • Launch DEI Ambassador Program 

Metrics

  • Improved DEI Employer Brand Index
  • Improved DEI score responses to Engagement survey (will include questions)

Goal 3

Develop diverse talent & effective leadership


  • Launch DEI Curriculum
    • LGBTQ
    • Cultural Humility
    • Discrimination & Harassment
    • Better Conversations Everyday
    • Groundwater Basic (REI)
    • Inclusion circles
  • Implement Mentoring Program for Men of Color

Metrics

  • Increased internal promotion rate for men of color
  • Number of men that participate in mentoring program
  • AD/Manager pipeline is more racially diverse
  • Decreased number of EEOC employee complaints

Goal 4

Drive economic inclusion through supplier diversity


  • Launch supplier diversity program
    • Data gathering
    • Process development

Metrics

  • Systems, processes and structures are implemented
  • Supplier diversity tracking is implemented and targets are established

Solving for respect, not recognition

Many times, being right there with our community means acknowledging and accepting when we are wrong. In 1962, Dr. Alvin Blount and eight other physicians sued Moses H. Cone Memorial Hospital and Wesley Long Hospital for not allowing black patients and physicians in their hospitals. In 2016, Cone Health apologized for their role in this chapter of history and celebrated Dr. Blount, the last remaining plaintiff. Cone Health also set up a scholarship for students pursuing a career in health care in honor of the plaintiffs. The success of this case opened the doors to hospitals across America to black physicians and patients and changed the course of history for the better.

>> Celebrating Dr. Alvin Blount

Acknowledging the past and charting a path forward has granted us numerous accolades for our efforts in health care equity and equality as well as workplace culture. Cone Health is humbled by the recognition and our vision is one that includes respect felt by all in each and every encounter with our health care system. A commitment to DEI is an ongoing journey and true measures of success are the experiences and feelings of belonging our team members, patients and communities gain. We have adopted a DEI statement, “We embrace and celebrate uniqueness. We are courageously curious. We cultivate connections…one person at a time.” It is with this in mind that we continue our way forward.

AHA Equity of Care Award

AHA Award

Cone Health was the national recipient of the 2020 Carolyn Boone Lewis Equity of Care Award. It recognizes hospitals and health systems for efforts to reduce health care inequities, and advance diversity and inclusion. This is an annual recognition of outstanding efforts among hospitals and health care systems to advance equity of care to all patients.

LGBTQ Healthcare Equality

LGBTQ Health Care Equality Designation

For the sixth year, all six Cone Health hospitals earned the “Leader in LGBTQ Healthcare Equality” designation from the Human Rights Campaign Foundation (HRC). HRC is the educational arm of America's largest civil rights organization for lesbian, gay, bisexual, transgender and queer people.

Great Place to Work

Great Place to Work Designation

Cone Health has been Great Place to Work-Certified™ for 2021-2022. The certification comes from Great Place to Work®, the global authority on workplace culture. This marks the first time Cone Health has applied for the honor. The certification means that Cone Health meets or exceeds national benchmarks in workplace culture, employee experience and the leadership behaviors proven to deliver market-leading revenue and increased innovation. Great Place to Work uses a rigorous, data-driven methodology to determine company satisfaction.

Let's Get Curious Together

In Authentic Moments, we have frank, no-holds-barred conversations about a range of issues surrounding diversity and inclusion.

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    In this episode, we take a look at the importance of a multi-generational workplace and discuss the challenges and stereotypes that may arise in that environment.
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    Diverse Holidays and Traditions

    Celebrate the holidays of diverse cultures in this episode of Authentic Moments.
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