Keeping Patients and Families Safe During COVID-19
While we continue to face the COVID-19 pandemic together, please do not let it prevent you from getting the care you need. We are taking all necessary precautions to keep you safe while we care for you.
Scheduled Surgeries, Procedures and Appointments
We are taking phased approach to safely reschedule many of the elective surgeries, procedures and appointments that had to be postponed previously.
As we work to reschedule these appointments, we are taking every precaution to ensure the safety of anyone entering a Cone Health facility.
Screening & Separation
- Dedicating the separate Green Valley campus (formerly the Women’s Hospital) as a hospital to care for Cone Health’s COVID-19 positive patients.
- Testing all patients for COVID-19 before any surgeries or procedures.
- Screening all employees and providers daily prior to their shifts.
Hygiene & Cleanliness
- Requiring all doctors, nurses, other team members, patients and visitors to wear masks.
- Continuing to require all employees and providers to sanitize their hands prior to any contact with you and prior to leaving your room.
- Performing enhanced cleaning of exam rooms between every patient.
- Continuing our visitor restrictions at all locations to limit the number of people in Cone Health facilities.
- Rearranging and upfitting our public spaces, including waiting rooms and lobbies, to accommodate social distancing.
- Continuing to encourage patients to schedule a virtual care visit when appropriate.
Early in this pandemic, Cone Health adopted stringent visitor restrictions to ensure the health and safety of our patients and caregivers. Exceptions to our zero visitor policy are made for patients who are minors, laboring mothers or nearing death. Adopting these stringent visitor restrictions is among the most difficult decisions our health system has ever made.
While our visitor restrictions are in place to save lives, we understand the distress patients and families are experiencing when they cannot be together. That’s why we’re providing the following guidance and resources. Thank you for your support and understanding during this difficult time.
While you are in our care, we consider you part of our Cone Health family and we want to do everything possible to support your comfort and connection with family. We appreciate your understanding during this unprecedented time.
How will you take care of me?
Even though we have masks, gloves, eye protection and gowns on, we see you. Our goal is to make sure you have excellent care both physically and emotionally during this time. How we are providing this care is outlined below:
- Your providers (doctors, physician assistants and nurse practitioners) will see you daily. More often if your medical needs change.
- If you wish, they will contact your designated support person daily with an update to keep them informed during this time.
- Your nurses will provide your care needs such as medicines, education and support.
- Your nurse techs will assist you with hygiene, bathroom needs and support.
- Based on your other healthcare needs, you may have respiratory therapists, physical therapists and occupational therapists visiting you.
How will you keep me safe?
- All employees and providers are being screened daily prior to coming to work to ensure the safety of our patients.
- All employees and providers are wearing masks to protect everyone. Please don’t be alarmed; they are not ill.
- All employees and providers are sanitizing their hands prior to any contact with you and prior to leaving your room.
- You have the right to request an employee or provider to sanitize their hands in front of you for reassurance.
How can I contact you?
- In order to keep everyone safe and preserve our supplies (masks, gowns, gloves), we will be providing your care in a bundled fashion. This means we will limit the number of times we enter your room while clustering your care. This does not mean we aren’t available at other times.
- You will be able to contact us at any time by calling your nurse or nurse tech via your room phone. You can also speak to us by using your call light.
I am alone and can’t leave my room. What else can I do to keep my spirits up?
- We encourage you to stay in touch with your family and friends using your room phone, your personal phone, or your personal device (iPad, etc).
- We have on site chaplains who can visit you via phone or you may reach out to your own clergy
- Calm.com - offer free resources for relaxation, music, and sleep
- For those interested, puzzle booklets are available upon request.
We want to do everything possible to support connection between patients and their families during the COVID-19 pandemic while keeping our patients, staff and community safe.
How to support your loved one during their stay
- Designate one family spokesperson. This is the person our caregivers will communicate with. We appreciate your understanding.
- We encourage all patients to bring their personal mobile devices and chargers so they can stay in touch with family and friends.
- iPads are available to patients who do not have a mobile device.
- Our intensive care units include video conference capabilities which we are using to support patient/family connection.
- Make sure patients and family members have login details for social media accounts to access apps like FaceTime and Instagram.
- Provide photos of loved ones or pets that can be displayed in the patient room.
- Listen to music, read a book or watch a TV show together through mobile devices.
How we will support you and your loved one
- Our caregivers will contact you regularly with standard updates and quickly whenever a patient’s condition changes. For patients with difficulty communicating, caregivers will contact you twice a day.
- A member of the patient experience team will check on you periodically to make sure you are getting the information you need.
- When appropriate, the patient experience team will call your loved one in the hospital to be sure we are keeping them informed and responding to their needs.
- Virtual visits are available by our chaplains at your request.
- Contact the nursing unit leadership if you have any compliments or concerns. You may also email or call email@example.com 336-832-7090.
How you can stay safe
- Self-quarantine if your loved one in the hospital is a suspected or confirmed patient with COVID-19. If you have any symptoms, contact your primary care provider.
- Continue to follow government declared stay-at-home orders.
- Practice social distancing.
- Wear a mask or facial covering when you go out.
- Read our guidance on COVID-19 care and prevention at http://www.conehealth.com/coronavirus.