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Committed to Safety: As we resume services, we are taking all necessary precautions to keep you safe while we care for you. Please note that visitor restrictions remain in place. Get more information on COVID-19.

Virtual Care Options During COVID-19

Virtual CareWith the current impact of COVID-19, we want to be right here with you and ensure that existing and new patients continue to receive the best care. Connect with healthcare providers that you know and trust from the comfort of home. You have the option to schedule virtual appointments with Cone Health Medical Group providers during office hours. For after-hours care, we have options for eVisits and video/phone visits for non-urgent medical situations

Video Visits with Cone Health Medical Group Providers

To lower the risk of our patients contracting or spreading the COVID-19 virus, Cone Health Medical Group offices are now offering video visits with their provider through MyChart. Other video conferencing services may be used depending on the provider. 

Virtual Visit Instructions | Find A Provider

In addition to a visit with your primary care provider, you can also schedule video visits with all of the Cone Health Medical Group specialists, including video visits for counseling, sports medicine, pulmonary care, cardiology, gastroenterology, neurology, and endocrinology.

MyChart e-Visits and Video/Phone Visits for Non-Urgent Symptoms

Video VisitIf you are seeking care when your regular provider is not available, Cone Health Connected Care provides anytime access to board-certified doctors and advanced practice providers.

MyChart e-Visits are offered from 8 a.m. to 8 p.m. 7 days a week, by logging into MyChart and communicating with a Cone Health advanced practice provider. If you don’t already have a MyChart account, you can request one through this secure online form.

Cone Health is supporting the community by providing the COVID-19 e-Visit screenings at no cost to patients. The standard fee will be waived.

For video and phone visits 24/7, 365 days a year, you can visit us on the web or download the Cone Health Virtual Visit app from the App store or Google Play store.

Choose Your Visit Type

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MyChart e-Visit

Complete a brief online questionnaire and receive a care plan from an e-visit provider within 1 hour. Available 8AM to 8PM.
Time: Varies
Cost: $35 (COVID-19 Screenings - Free)
Who: Ages 18 years and up

Start an e-Visit

Examples of Conditions Treated

  • Sinus symptoms, Cough, Allergies
  • Urinary symptoms, Vaginal symptoms
  • Flu symptoms
  • Tick bite, Poison Ivy, Insect Sting
  • Shingles, Rash, Acne, Rosacea
  • Back Pain
  • Diarrhea, Heartburn, Nausea & Vomiting
  • Head Lice, Scabies, Cold Sore
  • Swimmer’s Ear
  • Stye, Red Eye
  • Burns
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Video/Phone Visits

Access to board-certified physicians through use of computer, smartphone or tablet from home, work or vacation.
Time: 10 minutes
Cost: $55
Who: All ages

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Examples of Conditions Treated

  • Colds, fever, earaches, sore throats
  • Small cuts, bruises or burns
  • Sprains and strains
  • Urinary /bladder infections
  • Minor skin conditions
  • Headaches
  • Upset stomach, diarrhea