Visitation at Cone Health During the COVID-19 Pandemic
Cone Health is committed to the safety, well-being and protection of our patients, staff and community. Cone Health’s current visitation policies and safety precautions, detailed below, are subject to change.
Policy Changes Effective Dec. 16, 2020 at 7 a.m.:
Adult Emergency Departments
- No care partner or designated support person will be allowed in the Adult Emergency Department, unless the patient meets one of the following exceptions to our current policy: those with cognitive or behavioral needs, intellectual or developmental disabilities, or those unable to make medical decisions may have one support person for safety, decision-making or care concerns. Effective Jan. 8 at 5 p.m. these restrictions apply to the Maternity Assessment Unit at the Women’s & Children’s Center at Moses Cone Hospital.
COVID-19 Positive Patients at End of Life
- Two support persons may now visit for 15 minutes. This is for any Covid-positive patient at any of our campuses, including Green Valley Campus.
Departments Where Policy is Not Changing
- Green Valley Campus
- Pediatrics Emergency Department and Pediatrics
- Women’s and Children’s Center at Moses Cone Hospital
- Ambulatory Network (Clinics, Offices and Centers Providing Care Outside of Hospitals)
- Cancer Centers
- Cone Health Medical Group Practices
- Imaging Services
Virtual Options for Families
With hospital visitation restricted in most instances to a single family member or support person during the COVID-19 pandemic, we recognize the importance of other family members staying connected to those in our care. To support this connection, Cone Health encourages the use of FaceTime, Skype and other platforms to stay in touch with your family member receiving care in our hospitals. Our care teams are happy to assist patients in making these connections.
In many hospital areas, Cone Health can provide iPads to those who don't have the technology to communicate with loved ones. Please ask about this option by calling the Cone Health hospital unit on which your loved one is receiving care. Our operators will be happy to direct you when you call 336-832-7000.
- Children under 18 years of age may have both parents or legal guardians with them during their hospital stay or visit to any emergency department or urgent care.
- One visitor or support person is allowed to visit an adult patient who is not COVID-19 positive staying in a hospital. They may visit during visitor hours, 10 a.m. to 8 p.m.
- Non-COVID-19 positive patients who are nearing end of life (as determined by the attending physician) may have up to 4 visitors present in the hospital to wait in the chapel or other visitor space (as deemed by the unit). These visitors may see the patient, however only 2 visitors are allowed in the patient room at a time.
COVID-19 positive patients who are nearing end of life (as determined by the attending physician) may have two support persons visit for up to 15 minutes. The visitors must be supervised and wear full personal protective equipment. In cases involving Removal of Mechanical Ventilation, procedure will be done after visitor leaves. On the Green Valley Campus, patients may be transferred to a visitation room at the discretion of the provider.
- Patients undergoing a surgery or procedure in a hospital may have a family member or support person with them. That person may remain in the waiting area during the procedure. Should the patient need to stay at the hospital during part of their recovery, the support person may visit during visiting hours.
- People seeking care in a Cone Health emergency department are not allowed to have a support person with them, unless the patient meets the exceptions outlined in our current policy. See list of exceptions below.
- Cone Health Women's & Children's Centers: Laboring women (regardless of age) are allowed to have one person with them for their entire hospital visit.
- Imaging Services: Those receiving inpatient or outpatient imaging services at Cone Health hospitals may have a support person only when necessary due to patient physical or safety needs.
Visitation at Cancer Centers, Urgent Cares, Cone Health Physician Practices and other Outpatient Facilities
- Patients are encouraged to come alone to their physician practice and outpatient visits whenever possible, including CHMG Physician Practices, Cone Health Cancer Centers, Cone Health Med Centers, Urgent Care Centers and Outpatient Surgery Centers.
- For social distancing purposes, no visitors will be permitted to accompany patients for procedures and tests including: labs, infusion, imaging and radiation appointments.
- Masks are required of all patients and visitors unless otherwise stated below and must remain on at all times while in the Cone Health or Cone Health Medical Group facility, unless the provider asks you to remove it for care purposes.
- If you do not have a mask, one will be provided for you.
- Patients and visitors will be screened prior to their appointments and upon entry to physician practices and other Cone Health facilities. Patients who screen positive for potential COVID-19 signs and symptoms will have their appointments changed to a virtual visit or be rescheduled for an in-person visit. Visitors who screen positive for potential signs and symptoms of COVID-19 will not be allowed to enter the facility.
- Patients may have one visitor per patient to physician practices and outpatient visits if assistance is needed for patient safety or care needs (i.e. ambulation, toileting, cognitive or mental deficits). The patient may have additional visitors or support persons as approved by the practice administrator or outpatient facility leadership.
- Patients with child care issues, please contact your provider’s office and special considerations can be made.
Visitor/Support Person Requirements
Visitors who are over 65, pregnant or immunocompromised are discouraged from coming to the hospital.
All support persons must:
- Be at least 18 years old.
- Be screened at Cone Health facility entrances with a temperature check and questions about symptoms and exposure risks. All support persons will be screened daily. Based on the results of this screening, visitors will be welcomed into the facility or asked to return to their car with instructions to follow up with their health care provider.
- Be free of COVID-19 symptoms each time they enter a Cone Health facility.
- Be in good health and free from any flu-like symptoms.
- A mask must always be worn, including in the patient’s room. The mask must cover the nose and mouth. Visitors may wear a mask from home or one will be provided. If a visitor's mask from home is determined not to meet safety standards, a new mask will be provided.
- Follow all social distancing and safety guidance. This includes staying 6 feet from others and frequent hand washing –especially upon entering facilities and before entering and exiting a patient room.
- Stay in the patient's room except when visiting the cafeterias. Support persons should limit their movement outside of their patient's hospital room. All eating and drinking must take place in a designated dining area.
- Be the same designated support person for that patient's entire stay.
If a support person does not follow the guidance above, it can cause serious safety concerns. Refusal to follow this guidance will result in being escorted out of the building. We must keep our patients and staff safe.
Patients with cognitive or behavioral needs, intellectual or developmental disabilities, or who lack the ability to make medical decisions, may have one support person for safety, decision-making or care concerns.
- For any COVID-positive patient at end of life at any of our campuses, including Green Valley Campus, two support persons may now visit for 15 minutes.
- Cone Health Behavioral Health Hospital: Effective Monday, Jan. 18, visitors will not be allowed to visit patients on the Adult Unit.
Cone Health encourages the use of FaceTime, Skype and other platforms to stay in touch with people in the hospital. In many hospital areas, Cone Health can provide iPads to those who don't have the technology to communicate with loved ones