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NOTICE: For the safety of our patients and employees, masks are still required at all Cone Health facilities.

COVID-19 Info
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Visitation at Cone Health During the COVID-19 Pandemic

NOTICE: The CDC’s new masking recommendations for fully vaccinated individuals to set aside their masks does not apply to health care settings. Masks are still required for all Cone Health team members, patients and visitors at all Cone Health facilities.

Cone Health is committed to the safety, well-being and protection of our patients, staff and community. Cone Health’s current visitation policies and safety precautions, detailed below, are subject to change. 

  • All visitors must be at least 18 years old. 
  • All visitors must pass entrance screening, wear a mask and other appropriate personal protective equipment, and wash hands entering and exiting a patient room. Gaiters do not meet Cone Health's masking requirements and therefore are not allowed. An appropriate mask will be provided, if needed.
  • If a visitor becomes sick or exhibits symptoms of COVID-19, they must exit the hospital immediately.
  • Exceptions to the visiting policy are permitted for patients who have cognitive or behavioral needs, intellectual or developmental disabilities, or those unable to make medical decisions may have one support person for safety, decision-making or care concerns.

Visitation Policy Updates

Policy Changes Effective May 26, 2021 at 7 a.m.: 

Mother-Baby, Labor & Delivery and OB Specialty Care/Gynecological Care (GYN) at the Women's & Children's Centers at Moses Cone Hospital and Alamance Regional:

  • In addition to the designated support person, a second visitor is allowed but must remain the same person throughout the patient’s stay.
  • One of the two well guests will be eligible to spend the night in the room, and the two can now alternate nights if the birthing mother has a multi-night stay.

Neonatal Intensive Care Unit (NICU)/Special Care Nursery (SCN) at the Women's & Children's Centers at Moses Cone Hospital and Alamance Regional:

  • The mother of the baby plus 2 other visitors will now be allowed.
  • The same 2 people for the entire stay with no more than 2 in the room at a time.

Children's Emergency Department and Children’s Inpatient Units

  • Children under 18 years of age may have a total of 4 designated visitors for the child’s entire stay.
  • Only 2 in the room at a time and only one staying overnight at a time. The overnight guest can rotate during the child’s hospital stay.

Policy Changes Effective March 17, 2021 at 7 a.m.:

Inpatient Visiting Hours: 7 a.m. - 8 p.m.

Adult Emergency Departments

  • A designated support person may accompany the patient to the treatment room. 

Maternity Assessment Unit at the Women's & Children's Center at Moses Cone Hospital

  • A designated support person may accompany the patient to the treatment area. 

Adult Hospital Inpatient & Inpatient Rehabilitation

  • Two visitors are allowed per patient each day.
  • The same two designated support people may visit between 7 a.m. and 8 p.m. for the duration of the patient stay. 
  • The visitors may come and go during the day, and there is no switching out to have different visitors. A mask must be worn at all times, including in the patient room.

COVID-19 Positive Patients at End of Life (as determined by the attending physician)

  • Three visitors at a time may be in the patient room and may switch out with other visitors.
  • The physician, unit leadership and the nurse will coordinate length of visitation with the family.
  • Visitation may occur outside of normal visiting hours and visitors must comply with the COVID-19 positive visitation requirements.
  • This always includes wearing a mask, not eating or drinking in the patient room, not standing in hallways or patient care areas and not going to other hospital areas, except the entrance/exit. 

Non-COVID-19 Positive Patients at End of Life (as determined by the attending physician)

  • Three visitors at a time may be in the patient room and may switch out with other visitors. 
  • The physician, unit leadership and the nurse will coordinate length of visitation with the family.
  • Visitation may occur outside of normal visiting hours and visitors must wear a mask, including inside the patient room. 
  • Visitors may eat or drink in the patient room and go into other hospital areas, such as the cafeteria, etc.

Areas Where Visitation is Not Changing

Behavioral Health Hospital

Visitors are not allowed to visit patients on the Adult Unit.

COVID-19 Positive Patients (Inpatient)

No visitors, unless the attending physician has determined the patient is at end of life.

Women's & Children's Center at Moses Cone Hospital and Alamance Regional Medical Center

  • Labor and Delivery:  Laboring women (regardless of age) are allowed to have two guests with them and a doula registered with Cone Health for the Labor and Delivery phase of their stay.  
  • OB OR and Maternity Assessment units: One support person allowed. 
  • Labor and Delivery COVID-19 positive patient:
    • May have one support person, who is able to pass visitor screening, for the duration of their stay.
    • Support person not allowed in the operating room.
    • Doulas are not permitted for patients who are COVID-19 positive.
    • The support person must always wear a mask.
    • The support person must stay in the patient’s room for the duration of the hospital admission. 
    • If the support person chooses to leave the patient room, they will not be permitted to re-enter.
  • Any support person, whether of a COVID-19 positive or non-COVID-19 positive patient, who becomes ill or develops COVID-like symptoms will be asked to leave the hospital immediately.

Outpatient Facilities (Cancer Centers, Physician Practices, Imaging Services and Urgent Cares)

  • Patients are encouraged to come alone to their physician practice and outpatient visits whenever possible. One designated support person may attend the appointment if assistance is needed for patient safety or care.
  • No visitors will be permitted to accompany patients for procedures and tests including: labs, infusion, imaging and radiation appointments.
  • Masks are required of all patients and visitors and must remain on unless the provider asks you to remove it for care purposes. If you do not have a mask, one will be provided for you.
  • Patients and visitors will be screened prior to their appointments and upon entry to Cone Health outpatient facilities. Patients who screen positive for potential COVID-19 signs and symptoms will have their appointments changed to a virtual visit or be rescheduled for an in-person visit. Visitors who screen positive for potential signs and symptoms of COVID-19 will not be allowed to enter the facility.
  • Those receiving inpatient or outpatient imaging services at Cone Health hospitals may have a support person only when necessary due to patient physical or safety needs.
  • Patients with childcare issues, please contact your provider’s office and special considerations can be made.

Surgical and Procedural Patients

Patients undergoing a surgery or procedure in a hospital may have a family member or support person with them. That person may remain in the waiting area during the procedure. Should the patient need to stay at the hospital during part of their recovery, the support person may visit during visiting hours.

Visitor Information

Visitor/Support Person Requirements

Visitors who are over 65, pregnant or immunocompromised are discouraged from coming to the hospital.

All support persons must:

  • Be at least 18 years old.
  • Be screened at Cone Health facility entrances with questions about symptoms and exposure risks. All support persons will be screened daily. Based on the results of this screening, visitors will be welcomed into the facility or asked to return to their car with instructions to follow up with their health care provider.
  • Be free of COVID-19 symptoms each time they enter a Cone Health facility.
  • Be in good health and free from any flu-like symptoms.
  • A mask must always be worn, including in the patient’s room. The mask must cover the nose and mouth. Visitors may wear a mask from home, or one will be provided. If a visitor's mask from home is determined not to meet safety standards, a new mask will be provided.
  • Follow all social distancing and safety guidance. This includes staying 6 feet from others and frequent hand washing –especially upon entering facilities and before entering and exiting a patient room.
  • Stay in the patient's room except when visiting the cafeterias. Support persons should limit their movement outside of their patient's hospital room. All eating and drinking must take place in a designated dining area.
  • Be the same designated support person for that patient's entire stay.

If a support person does not follow the guidance above, it can cause serious safety concerns. Refusal to follow this guidance will result in being escorted out of the building. We must keep our patients and staff safe.

Exceptions

Patients with cognitive or behavioral needs, intellectual or developmental disabilities, or who lack the ability to make medical decisions, may have one support person for safety, decision-making or care concerns.

Virtual Options for Visitation

Cone Health understands the importance of keeping our patients and the people who care about them connected. Even though hospital visitation is restricted, our goal is to help families and friends stay in touch. Cone Health staff can share the resources and technology available to help patients communicate with other family and friends. 

Cone Health encourages the use of FaceTime, Skype and other platforms to stay in touch with people in the hospital. In many hospital areas, Cone Health can provide iPads to those who don't have the technology to communicate with loved ones.

Patient & Family Resources

We understand the distress patients and families are experiencing when they cannot be together. We have some resources and guidance to help during this time.

Learn More