Skip to Content

Virtual Options for Visitation

Cone Health understands the importance of keeping our patients and the people who care about them connected. Even though hospital visitation is restricted, our goal is to help families and friends stay in touch. Cone Health staff can share the resources and technology available to help patients communicate with other family and friends. 

Cone Health encourages the use of FaceTime, Skype and other platforms to stay in touch with people in the hospital. In many hospital areas, Cone Health can provide iPads to those who don't have the technology to communicate with loved ones.

Visitation at Cone Health During the COVID-19 Pandemic

Cone Health is committed to the safety, well-being and protection of our patients, staff and community. Cone Health’s current visitation policies and safety precautions, detailed below, are subject to change. Masks are required for all Cone Health team members, patients and visitors at all Cone Health facilities.

  • No visitors under the age of 12. Any visitor under the age of 18 must be accompanied by an adult.
  • All visitors must pass entrance screening, wear a mask and other appropriate personal protective equipment, and wash hands entering and exiting a patient room. Gaiters do not meet Cone Health's masking requirements and therefore are not allowed. An appropriate mask will be provided, if needed.
  • If you do not comply with our personal protective equipment guidelines, you will be asked to leave.
  • If a visitor or support person becomes sick or exhibits symptoms of COVID-19, they must exit the hospital immediately.
  • Exceptions to the visiting policy are permitted for patients who have cognitive or behavioral needs, intellectual or developmental disabilities, or those unable to make medical decisions may have one support person for safety, decision-making or care concerns.
  • Clergy are allowed to visit a patient who requests or consents to the visit and are not counted as the one approved visitor for the day. Clergy must pass entrance screening, wear a mask and other appropriate personal protective equipment, and wash hands when entering and exiting a patient room. Effective Oct. 1, exceptions are permitted if the use of personal protective equipment interferes with the religious beliefs of the patient or visiting clergy member.
  • Due to visitor restrictions, financial counselors at Cone Health facilities are not seeing patients at this time. Those seeking financial counseling and assistance should visit our patient financial services web page or contact our Customer Care representatives at 336-832-8014 or toll free at 866-479-8800, Monday - Thursday 8:00am - 6:00pm, Friday 8:00am - 5:00pm to assist you with any questions.
  • If a patient or family member feels their visitation rights have been violated, they may contact department leadership on their loved one’s unit, Patient Experience - 336-832-7090, the Department of Health and Human Services at 1-800-624-3004, or CMS Region 4 office

Inpatient Care - Moses Cone, Wesley Long, Annie Penn and Alamance Regional

  • Visiting hours are 7 a.m. to 8 p.m.
  • Adult inpatients: Two visitors will be allowed daily and the visitors may change each day during the patient’s stay.
  • Visitors must pass COVID-19 screenings, use hand sanitizer when entering and exiting the patient’s room and wear a mask at all times, including in the patient’s room.
  • Patients must also wear a mask when staff or their visitor are in the room.
  • Masking is required regardless of vaccination status.
  • COVID-19-positive patients (not at end of life) may have one visitor for the duration of the patient stay. The visitor must stay in the patient's room or be exiting/entering the hospital. The visitor may stay for any length of time within visiting hours. 
  • For patients who are not COVID-19 positive, exceptions may be made for compassionate care situations as determined by the patient’s care team. As defined in NC general statute 121E-79.3 (e), compassionate care situations include, but are not limited to, the following: patient who was living with his or her family before recently being admitted to the facility is struggling with the change in environment and lack of physical family support; a patient who is grieving after a friend or family member recently passed away; patient who needs cueing and encouragement with eating or drinking, previously provided by family or caregivers, is experiencing weight loss or dehydration; or patient, who used to talk and interact with others, is experiencing emotional distress, seldom speaking, or crying more frequently when the patient had rarely cried in the past.

Behavioral Health Hospital

  • Visitors are not allowed to visit patients on the Adult Unit.

Adult Emergency Departments

  • If the triage nurse identifies the patient as a high fall risk, a designated support person can wait with the patient in the lobby. If the patient is not identified as a high fall risk, the support person will wait outside until the patient has a room.
  • A designated support person may accompany the patient to the treatment room, regardless of whether or not the patient has been identified as a high fall risk.

Children's Emergency Department and Children’s Inpatient Units

  • Children under 18 years of age may have a total of 4 designated visitors for the child’s entire stay.
  • Only 2 in the room at a time and only one staying overnight at a time. The overnight guest can rotate during the child’s hospital stay.

Surgical and Procedural Patients

  • Patients undergoing a surgery or procedure in a hospital may have a family member or support person with them. That person may remain in the waiting area during the procedure. Should the patient need to stay at the hospital during part of their recovery, the support person may visit during visiting hours.

Women's & Children's Centers at Moses Cone Hospital and Alamance Regional

  • Maternity Assessment Unit

    • A designated support person may accompany the patient to the treatment area.
  • Labor & Delivery and OB Specialty Care/Gynecological Care (GYN)

    • Laboring women (regardless of age) are allowed to have two guests with them and a doula registered with Cone Health for the Labor and Delivery phase of their stay. Doulas not registered with Cone Health are considered visitors.
    • In addition to the designated support person, a second visitor is allowed but must remain the same person throughout the patient’s stay.
    • One of the two well guests will be eligible to spend the night in the room, and the two can now alternate nights if the birthing mother has a multi-night stay.
    • Waterbirth and nitrous oxide during labor are now offered if patients meet the appropriate criteria for use, including being COVID-negative.
  • Labor and Delivery COVID-19 positive patient

    • May have one support person, who is able to pass visitor screening, for the duration of their stay.
    • Support person not allowed in the operating room.
    • Doulas are not permitted for patients who are COVID-19 positive.
    • The support person must always wear a mask.
    • The support person must stay in the patient’s room for the duration of the hospital admission.
    • If the support person chooses to leave the patient room, they will not be permitted to re-enter.
  • Neonatal Intensive Care Unit (NICU)/Special Care Nursery (SCN)

    • The mother of the baby plus 2 other visitors will now be allowed.
    • The same 2 people for the entire stay with no more than 2 in the room at a time.

Patients at the End of Life (as determined by the attending physician)

  • COVID-19 Positive Patients

    • Three visitors at a time may be in the patient room and may switch out with other visitors.
    • The physician, unit leadership and the nurse will coordinate length of visitation with the family.
    • Visitation may occur outside of normal visiting hours and visitors must comply with the COVID-19 positive visitation requirements.
    • This always includes wearing a mask, not eating or drinking in the patient room, not standing in hallways or patient care areas and not going to other hospital areas, except the entrance/exit.
  • Non-COVID-19 Positive

    • Three visitors at a time may be in the patient room and may switch out with other visitors.
    • The physician, unit leadership and the nurse will coordinate length of visitation with the family.
    • Visitation may occur outside of normal visiting hours and visitors must wear a mask, including inside the patient room.
    • Visitors may eat or drink in the patient room and go into other hospital areas, such as the cafeteria, etc.

Outpatient Facilities (Cancer Centers, Physician Practices, Imaging Services and Urgent Cares)

  • Patients are encouraged to come alone to their physician practice and outpatient visits whenever possible. One designated support person may attend the appointment if assistance is needed for patient safety or care.
  • No visitors will be permitted to accompany patients for procedures and tests including: labs, infusion, imaging and radiation appointments.
  • Masks are required of all patients and visitors and must remain on unless the provider asks you to remove it for care purposes. If you do not have a mask, one will be provided for you.
  • Patients and visitors will be screened prior to their appointments and upon entry to Cone Health outpatient facilities. Patients who screen positive for potential COVID-19 signs and symptoms will have their appointments changed to a virtual visit or be rescheduled for an in-person visit. Visitors who screen positive for potential signs and symptoms of COVID-19 will not be allowed to enter the facility.
  • Those receiving inpatient or outpatient imaging services at Cone Health hospitals may have a support person only when necessary due to patient physical or safety needs.
  • Patients with childcare issues, please contact your provider’s office and special considerations can be made.

Patient & Family Resources

We understand the distress patients and families are experiencing when they cannot be together. We have some resources and guidance to help during this time.

Learn More