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Published on July 19, 2019

Visitor Management System coming to
Moses Cone Hospital Emergency Department 

The new system enhances safety for patients, guests and employees.


On Monday, July 22, Moses Cone Hospital will begin using a visitor management system (VMS). The technology is designed to improve safety for patients, guests and employees in the emergency department.

Moses Cone Hospital Emergency Department

Emergency Department

Visitors who come to the emergency department will need an ID to enter and will be screened by security before receiving a visitor badge. 

Here are key things visitors should know about this new process in the Moses Cone Hospital emergency department: 

  • The system enables Cone Health to identify who has entered the emergency department and provide visitor badges to identify those visiting the department.  
  • The enhanced security involves scanning visitors’ driver’s license and taking a photo.
  • For visitors who arrive without an ID, security officers will use other tools to verify identity including consulting with verified family members.
  • The VMS enables Cone Health to note who each guest is visiting, and the length of time visitors expect to be in the facility. 
  • The new system does not include or impact patient registration at the emergency department. 

“The safety and security of our patients, guests and employees is our top priority,” said Cone Health Director of Security Services Chris Cromer. “We appreciate the support and understanding of our community as we continually enhance hospital security on behalf of those we are privileged to serve.” 

The hospital will expand the VMS in 2020. Ultimately, all people entering the hospital will go through a visitor management system. 



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