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Published on June 14, 2021

Cone Health and Guilford County Partnership Transforms Behavioral Health Care

Behavioral health urgent care center brings mental and physical health together in one space. 

Cone Health and Guilford County Government have opened the new Guilford County Behavioral Health Center. It is at 931 Third Street, in Greensboro. This facility, with the motto: “A better care in mind”, is the first of its kind in North Carolina to address a long-standing need for enhanced behavioral health.  The new urgent care facility has been specifically designed for the comfort and care of residents in mental health crisis.

The new center will, for the first time, combine behavioral health services and emergency medical care provided by Cone Health hospitals; creating dedicated, specially designed space in a single location. The urgent care will provide acute behavioral health care 24 hours a day 7 days a week for both adults and adolescents. Group of people at ribbon cutting

The Guilford County Behavioral Health Urgent Care opens today, following a ribbon-cutting ceremony held on Saturday, June 12, where over 100 members of the community, local leaders and state legislative delegates attended and celebrated this truly one of a kind facility.

The $20 million-dollar project includes a 16-bed adult Facilities Based Crisis Center, onsite pharmacy, outpatient services and peer counseling rooms.

“This new center is an outward testimony of Guilford County’s commitment to providing exceptional behavioral health care in an inviting and therapeutic space. It's an affirmation that we treat and respect our community's behavioral health needs and remove the stigma associated with mental health”, said Jeff Phillips, chairman of the Guilford County Behavioral Health Oversight Board.  

The BHUC is the first of two facilities scheduled to open this year. In 2017, Cone Health partnered with the County and Sandhills Center LME, to develop crisis support services for both adults and adolescents.  The second facility, a 16-bed child based facility crisis center will offer extended stay care for adolescents and will open later this summer.

Starting this morning, patients will be seen at the BHUC which will serve as a “No wrong Door” portal for both adolescents and adults experiencing a mental health crisis.

“This supportive, caring and therapeutic environment is a place where people experiencing mental health crisis and behavioral health needs can now work with a team of experts who are dedicated to their successful physical and emotional health care treatment,” said Dr. Archana Kumar, medical director, Cone Health Behavioral Health Services. "We're grateful to the community partners like Guilford County Government and Sandhills Center who inspired and lead us toward this moment.” 

“Providing patients with a modern, welcoming space was a key part of the design process. Windows in inpatient rooms provide ample natural light, and the unit includes multipurpose rooms and an inpatient courtyard. It is my sincere wish that this facility will provide comfort, hope, information and inclusion both for the patients and for their family/ caregivers who are with them on their journey, " said Commissioner Kay Cashion, a member of the Behavioral Health Oversight Committee, current At-Large Guilford County Commissioner and longtime supporter of the crisis-based mental health initiative.