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Published on July 16, 2021

Cone Health Responds Swiftly to Burlington Boil Water Advisory

With no interruption to patient care, Alamance Regional Medical Center continues to provide safe and exceptional service to the Alamance County community.

Following a boil water advisory issued by the City of Burlington, Cone Health’s Alamance Regional Medical Center has taken immediate action to continue offering safe and exceptional care.

Thursday, city officials announced the advisory after discovering E. coli at a specific location in the city’s water system. There is no evidence of bacteria in the water at any Cone Health facility, and the issue does not appear to be widespread. Still, Alamance Regional acted swiftly to avoid any disruptions while keeping patients safe.

“Health care is a 24/7 business, it never closes – we are open and providing care,” said Alamance Regional President Mark Gordon. “The essential workers that have always been present throughout the COVID-19 pandemic are here and present, and we continue to provide safe care for the community.”

Within one hour of the city’s announcement on Thursday, Alamance Regional received its first shipment of bottled water from the Cone Health Emergency Management warehouse, which stores materials to be used in the event of an emergency. In total, Alamance Regional took in 4,000 gallons of water for drinking, handwashing, food prep, and in some cases bathing.

Friday, Alamance Regional received another 10,000 gallons of water through a contract with the LeBleu water company. LeBleu is on standby to deliver more water should it be necessary. The water has been distributed throughout Alamance Regional and to The Village at Brookwood retirement community and doctor's offices and clinics that are part of the Cone Health network.

Cone Health has planned and prepared for this and a number of other potential emergencies that could affect care, as part of its commitment to the patients and communities it serves.

“It’s important to be prepared for any and all hazards that face our community,” said Cone Health Emergency Management Director Ben Wooten. “This is a high-impact, low-probability event, but one we needed to be prepared for.”

Cone Health expects its facilities in the Alamance County community to return to normal operations within 48 to 72 hours once the city lifts the boil water advisory.