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Patient & Family Resources

Whether you come to Cone Health as a patient, a family member, or a visitor, count on us to provide a safe, respectful environment and the same care and attention we’d want for our own loved ones.

Exceptional Care Close to Home

Choose Cone Health for exceptional care in your community. Whatever your needs, you’ll find the services to fit your specific situation—delivered with skill, compassion and consideration. Learn about your rights and responsibilities at a patient at Cone Health or read our privacy policies. If you or your loved one prefers to communicate in a language other than English, ask about our interpreter services.

Prepare For Your Hospital Stay

Before your scheduled procedure at a Cone Health hospital, review important information about how to prepare for your hospital stay and discover some of the many ways we work to keep you safe and on the road to recovery while you’re here.

Hospital Visitor Information & Amenities

Visiting a loved one in the hospital? Find facts about:

Medical Records

Learn about what type of information your Cone Health medical records contain, how to see them, and how to request access to the records of those you care for.

Advance Care Planning

Make sure your loved ones will know the kind of medical care you want if you’re ever in a situation where you’re unable to communicate your wishes. Find out how you can complete advance directives with assistance from Cone Health social workers or interfaith chaplains.

Billing & Insurance

See how Cone Health works with you to make medical care accessible and affordable. Check if we’re part of your insurance network, learn about our billing policies and see how to pay your bill, and discover your options for financial assistance.

Contact Us

Share questions, concerns or observations related to your experience with Cone Health.  Contact us online or call the Office of Patient Experience at 336-832-7090.

Download Our Patient Guide

Cone Health Patient Guide

Get additional important information about your Cone Health hospital stay. Download our comprehensive Patient Guide [PDF].