Compliments and Concerns
Tell us what you think of the care you or your loved one received at Cone Health. Share your praise, concerns, observations and questions online. The Office of Patient Experience can also be reached by phone at 336-832-7090. We use your feedback to continually improve our care.
How We Handle Complaints & Grievances
If you’re concerned about your care, tell your caregiver. Most concerns and complaints are resolved at bedside by the person who receives the complaint or by his or her department director.
If you’re not satisfied with the way your complaint is being handled, contact the Office of Patient Experience. We’ll respond within one business day to acknowledge receiving the complaint and to collect more information.
If your complaint can’t be resolved during your stay, it becomes a grievance. The Office of Patient Experience investigates and responds to all grievances. We’ll contact you within one business day of receiving the grievance to explain the grievance procedure, provide the contact person’s name and phone number, and let you know when you can expect to hear from us next.
Trust us to work with you to turn your unmet expectation into a positive experience.
You also may file a grievance with the North Carolina Division of Health Service Regulation or the Joint Commission.
Patient Satisfaction Surveys
After returning home, you may receive a patient satisfaction survey or phone call. Please complete the survey honestly to help us continue to improve our services.