Share Your Experience
Have a compliment or concern? We'd love to hear from you. Tell us about your experience, recognize a team member, or share a concern for review.
Want to Recognize an Exceptional Caregiver?
Some moments deserve special recognition. If a Cone Health caregiver made a meaningful difference in your care or the care of a loved one, consider nominating them for a Caregiver Celebration Award.
Patient Rights and Responsibilities
For more information on patient rights and responsibilities, please click here.
Concerns About Discrimination or Accessibility
If you are currently receiving care and have a concern related to discrimination, accessibility, or disability accommodations, we encourage you to speak with the department leader before leaving whenever possible. Many concerns can be addressed promptly during your visit.
If your concern remains unresolved, please submit the feedback form above or contact the Patient Relations and Grievance Department.
Contact Patient Relations
If you prefer not to use the online form, you may contact us directly:
Email: grievance@conehealth.com
Phone: 336-832-7090
Please provide the patient's name, date of birth, and a phone number where we can reach you. If leaving a voicemail, please ensure your mailbox is active and able to accept messages.
The Patient Relations and Grievance Department is available Monday through Friday, 8 a.m. to 5 p.m. Team members work with the appropriate leaders to review concerns and investigate when necessary. Our goal is to complete investigations within seven business days. If additional time is needed, we will provide regular updates regarding the status of your case.
External Grievance Resources
You also have the right to file a grievance with the North Carolina Division of Health Service Regulation or the Joint Commission.
Patient Satisfaction Surveys
You may receive a patient satisfaction survey following your visit. We encourage you to complete it and share your experience. Your feedback helps us improve care and better serve our patients and communities.
