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Financial Assistance Programs

Since our inception, Cone Health’s mission has been to provide exceptional care for all the people in our community, regardless of their ability to pay. We understand that there are circumstances when the costs associated with receiving the care you need may be more than you can afford based on your current income level. That’s why we have established our Cone Health Ability to Pay Policy, which provides for financial assistance and discount programs to help patients with the greatest financial needs.  

We understand that this may be a stressful time, so we want to assure you that we are committed to working with you. Our financial assistance program income guidelines are based on the U.S. government’s poverty levels as of Feb. 1, 2013.

Charity Care

Cone Health may waive hospital bills for families or individuals whose total annual household income is at or below 125 percent of the federal poverty level. For example, our current income guideline is:

• Up to $29,437.50 for a family of four.*
• Or up to $14,362.50 for an individual.

Partial Discounts

Cone Health offers partial discounts, based on a sliding scale, for families and individuals whose total annual household income is between 125 and 200 percent of the federal poverty level. For example, our current income guideline is:

• From $29,437.50 to $47,100 for a family of four.
• Or from $14,362.50 to $22,980 for an individual.

Interest Free Payment Plans

Cone Health offers interest-free payment plans for families and individuals whose total annual household income is between 200 and 400 percent of the federal poverty level. For example, that income guideline is:

• From $47,100 to $94,200 for a family of four.
• Or from $22,980 to $45,960 for an individual.

Extremely large accounts equal to or more than the annual household family income may be considered for additional assistance.

Uninsured Patients

Effective with service dates after 12/1/2013.  Uninsured patients will receive a 50% discount off of billed charges.   This discount does not apply to cosmetic services, bariatric surgery, and Skilled Nursing Facility costs.

Contact Us

If you have questions or would like more information about our plans and discounts:

Call: (336) 832-8014 or 1 (866) 479-8800 

Online:  Fill out a billing questions form.