Medical Records
Your medical record documents your health and health care. It may include information such as:
- Your health history
- Imaging and lab test results
- Treatments you received
- Medicine you’ve been prescribed
- Any allergies you have
With Cone HealthLink—our electronic medical record system—you and your Cone Health care team gain secure, real-time access to your complete Cone Health medical records. That means both you and your care team have a current, complete picture of your health so you benefit from:
- Enhanced safety, quality and continuity of care
- Improved communication
- Immediate availability of information to assist your care team in prompt diagnosis and treatment
- Increased opportunities for your health care providers to coordinate your care
Your Rights Regarding Your Medical Records/Protected Health Information
You have the right to review and receive copies of your medical records, subject to legal restrictions and any appropriate copying or retrieval charge(s). You can also designate someone to obtain your records on your behalf. Cone Health will not release your medical records without your consent, except as required or permitted by North Carolina and federal law.
MyChart
MyChart is a free online tool provided by Epic—Cone Health’s electronic medical record and billing system—that serves as a centralized location for your health information. MyChart enables you to see key parts of your medical record, communicate with your physician and engage in your own health care.
You can also use MyChart to manage the protected health information of other family members, such as an aging parent (with his or her permission) or child, by setting up a proxy account.
Learn more about MyChart, the proxy process, and to set up your free account today!
Obtain Copies of Your Medical Records
Birth Certificate Requests
Copies of birth certificates should be requested at the Register of Deeds in the county in which the individual was born.
If you would like to receive copies of your medical record or have them sent to someone else, please download and complete the Cone Health Patient Access Form.
There is no charge to have your medical records sent to another healthcare provider. For other requests, fees may apply. Allow up 10-14 business days to receive copies of your medical records after receipt of your written request.
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Requesting Information from a Cone Health Behavioral Health location
Due to updates to 42 CFR Part 2, please contact the Health Information Management (HIM) department directly (336-832-8677) to request information from one of the following Cone Health Behavioral Health locations:
- Cone Health Behavioral Health Hospital
- Alamance Regional Medical Center (inpatient behavioral health unit)
- Guilford County Behavioral Health
- Cone Health REACH Maternity Clinic
Phone/Fax Requests
If your request is for an upcoming medical appointment or procedure, please call 336-832-8677 and we can send your information to the appropriate medical facility.
- Phone: (336) 832-8677
- Fax: (336) 840-2435
Email Requests
You may also email your request/questions to him.requests@conehealth.com.
Please include your name, date of birth, what date you were treated and the facility where you were treated.
Mail Requests
You may mail any request to:
Cone Health
Health Information Management Department
1200 N. Elm St.
Greensboro, NC 27401
Amendments To Your Health Information
If you believe that information in your health record is incorrect or incomplete, you may ask to have the information modified, added or deleted. Your request must be made in writing to the Health Information Management Department of Cone Health. Your request may be approved or denied after thorough review by the physician. This process may take up to 60 days to complete, as permitted by Federal Law.
Send the completed form (Request for Amendment of Health Information [PDF]) back to:
Cone Health
Health Information Management Department
1200 N. Elm St.
Greensboro, NC 27401
