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Contact Us

Get answers to your questions about billing and financial assistance. Call Cone Health Patient Financial Services at 336-832-8014 or 866-479-8800 or send us a message through your Cone Health Wallet.

Billing and Insurance

Count on Cone Health to make paying for your care as easy and convenient as possible.

After you return home from the hospital, you’ll receive a statement of charges and bills from the hospital, your physician and others who provided medical services during your hospital stay.

Financial Assistance

If you’re concerned about your ability to pay your bill, learn about our options for financial assistance.

Patient Estimates and Charges

Use our new online tool to help you estimate how much you will pay for the most common medical procedures and services before you get them. You can also view lists of our standard charges. Learn more.

Insurance We Accept

We’ll file your health insurance claims for you. See our list of accepted insurance. Check with your insurance carrier to learn what’s covered under your plan.

Your Rights and Protections Against Surprise Medical Bills

Beginning January 1, 2022, when you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. Learn more

Changes to NC Medicaid

New NC Medicaid plans took effect on July 1, 2021. This means your new NC Medicaid health plan is responsible for healthcare you receive. Cone Health doctors and hospitals are participating in the following NC Medicaid health plans: HealthyBlue, UnitedHealthcare and WellCare. Get more details about the NC Medicaid changes.

Billing & Collections Policy

Cone Health maintains a billing and collections policy that complies with applicable state and federal laws and regulations. This policy describes the financial assistance and discount programs as well as billing, payment and collection processes applicable to services provided to patients. Read our full billing and collections policy [PDF]. (Política de facturacion y cobros [PDF])

Pay Your Bill Online

Cone Health Bill

Cone Health has partnered with Patientco—a secure, online health care payment system—to make it easier for you to view, understand, manage and pay your medical bills.

Use the unique SecureHealthCode located in the gray box on your billing statement to sign into your Cone Health Wallet and pay your bill online.