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Contact Us

Get answers to your questions about billing and financial assistance. Call Cone Health Patient Financial Services at 336-832-8014 or 866-479-8800 or send us a message through your Patientco account.

For billing questions ONLY related to MyChart eVisits, email: telehealth@conehealth.com

Billing and Insurance

Count on Cone Health to make paying for your care as easy and convenient as possible.

After you return home from the hospital, you’ll receive a statement of charges and bills from the hospital, your physician and others who provided medical services during your hospital stay.

Financial Assistance

If you’re concerned about your ability to pay your bill, learn about our options for financial assistance.

Insurance We Accept

We’ll file your health insurance claims for you. See our list of accepted insurance. Check with your insurance carrier to learn what’s covered under your plan.

Billing & Collections Policy

Cone Health maintains a billing and collections policy that complies with applicable state and federal laws and regulations. This policy describes the financial assistance and discount programs as well as billing, payment and collection processes applicable to services provided to patients. Read our full billing and collections policy [PDF]. (Política de facturacion y cobros [PDF])

Pay Your Bill Online

Learn how to pay your Cone Health bill online.

Pay Via Patientco

PatientCoCone Health has partnered with Patientco—a secure, online health care payment system—to make it easier for you to view, understand, manage and pay your medical bills.

Use the unique SecureHealthCode located on your billing statement (see example below), to sign into your Patientco PatientWallet and pay your bill online.

Pay An Older Cone Health Bill

Acyrness BillIf you have one of the older Cone Health bills (see example below). Use the account number listed on the billing statement to sign into our secure online payment systems and pay your hospital bill or pay your physician bill.

Pay An Older Alamance Regional Bill

Alamance BillIf you have an older Alamance Regional below (see below), you can pay here.