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Online Privacy and Conditions


Please read this agreement carefully. By using Cone Health websites or apps, you agree to be bound by all terms and conditions described in this document. We reserve the right to modify these terms and policies and recommend you periodically review them. Your continued use of Cone Health online platforms will constitute your agreement to the most current version of the agreement.

Use of the Website and/or Apps

Health information on Cone Health websites or apps should not be used in place of a consultation with your physician or other health care provider. You should always seek the advice of your physician or other qualified health care provider prior to starting any new treatment or with any questions you may have regarding a medical condition. For a free physician referral, contact Cone Health Connect at 336-832-8000.

You warrant that you will not use Cone Health websites or apps for any purpose that is unlawful or prohibited by this agreement. You are personally responsible for the material that you send.

Warranty Disclaimer

You assume full responsibility for using the information on Cone Health websites or apps, and you understand Cone Health and its affiliated organizations will not be held responsible or liable for any claim, loss or damage resulting from your use of those online platforms. While we try to keep the information online as accurate as possible, we disclaim any warranty concerning its accuracy, timeliness and completeness. We also cannot warrant that the sites, apps and files that are provided to be downloaded are error- or virus-free.

Links to Outside Sites

Throughout our websites and apps, Cone Health provides links to outside sites. We do this as a courtesy and are in no way implying an endorsement of or responsibility for their accuracy. You should refer to the ownership and disclaimer information posted on those sites.


Material on Cone Health websites and apps is protected by copyright law. Unless otherwise stated, users may print or download information from the platforms for personal, non-commercial use only, provided they identify the source of the material and include a statement that the materials are protected by copyright law.

Any reproduction of artwork or photographs appearing on Cone Health online platforms is prohibited without prior written consent. All content provided by third parties is subject to any applicable terms and conditions provided by that third party, and you agree to be bound by those terms and conditions.

For any written permission, please contact the marketing department of Cone Health at 336-832-8131. The mailing address is: 1200 N. Elm St., Greensboro, NC 27401-1020.

Privacy Statement

We respect your personal privacy and will use our best efforts to ensure that the information you submit to Cone Health online remains private and is used only for the purposes outlined within our websites and apps.

General Information Collection

Cone Health websites and apps work with third-party products or services (“Service Providers”). These include Google and other Service Providers who help analyze visitor activity on our websites and apps, measure advertising effectiveness and help us to optimize our digital marketing campaigns. This information may be gathered through the use of "cookies", tracking pixels or other related technology.

Information gathered on our websites and apps may include which pages are visited, the length of time a visitor stays, the browsers or devices visitors use, the times people log on and the number of downloads. This data is collected in aggregate and not applied to specific visitors. Such information may be shared, in aggregate, to help others determine how our online platforms are used and what can be done to make them more helpful to our audience.

Learn more about how Google uses visitor information from our online properties here.

Location Information

When using Cone Health websites or apps, you may be prompted to enable location sharing on your device. This location information allows us to personalize the online experience for you. Examples of location information usage include:

  • Displaying providers and locations close to you in search results.
  • Prompting you to check-in to an appointment when you arrive at a clinic location.

If you wish to not use this feature, you may disable location tracking on your device.

Personal Information

You may use Cone Health websites and apps without providing any personal information. However, you may be asked to provide personal information if you choose to complete an online form. If you are not comfortable using an online form, you can call the hospital directly, and we will be happy to help you over the telephone.

Through our websites and apps, you have the option of connecting to your personal health information with your MyChart login. View MyChart terms and conditions of use here.

Limitations on Disclosures

Cone Health will not release your name, street address, telephone number or email address to third parties without your consent, except when required by law or court order.

Contact Us

Share questions, concerns or observations related to your experience with Cone Health.  Contact us online or call the Office of Patient Experience at 336-832-7090.