Cone Health Visiting Hours & Policies
Cone Health is committed to the safety, well-being and protection of our patients, staff and community. We value the importance of patients having support persons during their stay, and we reserve the right to modify guidelines when community disease transmission rates put our patients and staff at risk. For the safety of our patients and staff, please do not visit if you are sick, have respiratory symptoms, or any communicable disease. If you do not comply with our personal protective equipment guidelines, you will be asked to leave.
- Visiting hours are from 7 a.m. to 8 p.m. (unless stated otherwise).
- Due to current community disease transmission rates, visitors must:
- Self-screen for sickness before entering a Cone Health site.
- Wait three feet apart.
- Use hand sanitizer when entering and exiting a patient’s room.
- Always wear a mask, including in a patient’s room. (Gaiters do not meet Cone Health’s masking requirements and therefore are not allowed. An appropriate mask will be provided, if needed.)
- Put on other appropriate personal protective equipment if instructed to do so.
- Children under the age of 12 may not visit at this time. Up to two children between the ages of 12 and 15 may visit per patient, and do not count toward the number of allowed visitors (unless stated otherwise). Children within this age range must be accompanied by a responsible adult visitor (not the patient). Children ages 16 and 17 do not have to be accompanied by an adult (except when visiting pediatric patients) and will count toward the number of allowed visitors.
- Exceptions to the visitation policy are permitted for patients who have cognitive or behavioral needs, intellectual or developmental disabilities, or those unable to make medical decisions. These patients may have one support person at all times for safety, decision-making or care concerns.
- Clergy are allowed to visit a patient who requests or consents to the visit and do not count toward the number of allowed visitors. Clergy must follow all visitation infection prevention measures but may be granted an exception when it comes to the use of personal protective equipment if it interferes with the religious beliefs of the patient or visiting clergy member.
- If a patient or family member feels their visitation rights have been violated, they may contact:
- Department leadership on their loved one’s unit.
- Patient Experience at 336-832-7090.
- The Department of Health and Human Services at 1-800-624-3004.
- CMS Region 4 office at firstname.lastname@example.org.
- For patients at the end of life (as determined by the attending physician), the family, patient, physician, and/or chaplain will coordinate with the nurse regarding the appropriate number of visitors.
Campus and Location Specific Visitation Guidelines
Inpatient & ED Care - Moses Cone, Wesley Long, Annie Penn and Alamance Regional
In adult inpatient rooms:
- Up to two visitors ages 16+ are allowed at one time in a patient’s room. The visitors may rotate out with other people throughout the day.
- Additionally, up to two children between the ages of 12 and 15 are allowed at one time in a patient’s room and must be accompanied by an adult visitor.
- One adult support person may remain with the patient overnight and must be in the room by 8 p.m.
- Regardless of vaccination status, patients must also wear a mask when staff or their visitor(s) are in the room.
In adult Emergency Departments:
- One support person age 16+ is allowed in the lobby and treatment room at a time (they may switch out during the stay).
- If the waiting room reaches capacity, the support person must wait in a visitor overflow area or outside. The support person may check on the patient until space is available, or the patient is assigned to a treatment room.
- However, patients must remain in the Emergency Department main lobby.
- Some patients require that a support person remain with them. In this case, the support person must stay with the patient in the lobby even if capacity is reached.
- If a patient is admitted to a treatment room outside of visiting hours, the support person may accompany them to their room to help get them settled before leaving, or the support person may choose to stay overnight.
In children’s inpatient rooms and Emergency Departments:
- Children under age 18 may have up to two adult visitors in the room at a time, and switching is allowed.
- Additionally, up to two children between the ages of 12 and 17 are allowed at one time in a patient’s room and must be accompanied by an adult visitor.
- In the Children’s Inpatient Unit, including the Pediatric Intensive Care Unit (ICU), two adult support people may stay overnight. The support people may be different each night.
For patients getting a surgery or procedure
Patients undergoing a surgery or procedure in a hospital may have one support person age 16+ with them. That person may remain in the waiting area during the procedure and may rotate out with other people. Should the patient need to stay at the hospital during part of their recovery, the visitation guidelines for inpatient rooms apply.
Women’s & Children’s Centers at Moses Cone Hospital and Alamance Regional
Maternity Assessment Unit
- A designated support person age 16+ may accompany the patient to the treatment area. The support person may switch out.
- Children under 16 are not allowed.
Labor & Delivery
- Laboring women (regardless of age) may have one designated support person and one additional visitor age 16+ at a time, and a doula registered with Cone Health for the labor and delivery phase of their stay. (Doulas not registered with Cone Health are considered visitors.) The visitor (not the designated support person) may rotate out with other people.
- Children under 16 are not allowed.
- The designated support person or the visitor may stay overnight in the room and may alternate nights if the birthing mother has a multi-night stay.
Mother Baby Unit, OB Specialty and Gynecological Care
- A designated support person and up to two additional visitors ages 12+ are allowed at one time in the room. (In this case, children ages 12+ count toward the number of allowed visitors.) Children between the ages of 12 and 15 must be accompanied by an adult who is not the patient.
- The two visitors (not the designated support person) may rotate out with other people throughout the patient’s stay.
- The designated support person or a visitor age 16+ may stay overnight in the room and may alternate nights if the birthing mother/patient has a multi-night stay.
Neonatal Intensive Care Unit (NICU)/Special Care Nursery (SCN)
- The mother of the baby and one designated support person have 24-hour access.
- Two additional visitors ages 16+ may come during regular visiting hours only.
- No more than two visitors (including the mother) may be in the room at once.
- Children under 16 are not allowed.
- The same four people should be visitors the whole time, except under extenuating circumstances.
Behavioral Health Hospital and the Behavioral Medicine Unit at Alamance Regional
In the Adult Unit:
- One visitor may spend 30 minutes with a patient each day. This visitor must be the same person throughout the patient’s stay.
- Visits are subject to change based on patient and/or staff safety.
In the Children and Adolescents Unit:
- Visiting hours are from 5:30 p.m. – 6:45 p.m. daily.
- Two visitors are allowed and must be immediate family members only.
Outpatient Facilities (Cancer Centers, Physician Practices, Imaging Services and Urgent Cares)
- In general, one designated support person per patient is encouraged. If a patient needs more support, they should call the provider’s office to discuss the situation.
- Patients with childcare issues should contact the provider’s office about whether special considerations can be made.
- One visitor will be permitted to accompany patients for procedures and/or tests.
- Visitors are asked to wait in designated areas.
- The number of visitors allowed may change without notice depending on the space available.
For outpatient imaging services:
One support person may accompany patients receiving outpatient imaging services if needed for patient safety or care needs.
Cone Health Cancer Centers:
- Only one designated support person is allowed for visits with the provider.
- No visitors/support person are allowed in procedural or infusion suites unless the patient meets the policy exceptions.
- Cone Health Cancer Centers only allow children ages 16+.