Visitor Restrictions for COVID-19
Cone Health is committed to the safety, well-being and protection of our patients, staff and community. Currently, patients 18 and older receiving care in any Cone Health facility or Cancer Center location are not allowed to have friends, family or other visitors due to the spread of COVID-19.
Cone Health is updating its COVID-19 visitor restrictions for guests on all its campuses. The updates will be implemented in four phases. Get details of upcoming changes here.
Limited Exceptions to the Visitor Policy
Children under 18: Children under 18 years of age may have both parents or legal guardians with them during their hospital stay or visit to the Children’s Emergency Department at Moses Cone Hospital.
Laboring women (regardless of age): Allowed to have one person with them for their entire hospital visit. That one person can be a spouse, partner or doula.
Patients with cognitive or behavioral needs, intellectual or developmental disabilities, or a lack of medical decision-making capacity, may have one support person for safety, decision-making or care concerns.
Physician practices and outpatient services:
- Patients are encouraged to come alone to their physician practice and outpatient visits whenever possible, including Cone Health MedCenters, urgent care centers and outpatient surgery centers.
- A support person, over age 18, may accompany a patient to these practices if assistance is needed for safety or care concerns. Otherwise, support persons will remain outside until patient visit is completed.
- Masks are required of all patients and visitors and must remain on in the exam room, unless the provider asks you to remove it for care purposes.
- Patients and visitors will be screened at entrances to physician practices and other Cone Health facilities.
- If you have questions or special circumstances, please contact the physician’s practice or outpatient clinic directly.
Non-COVID-19 positive patients whose physician indicates imminent death is expected:
- 4 visitors may be allowed to the chapel or other visitor space (as deemed by the unit).
- These visitors may see the patient, however only 2 visitors are allowed in the patient room at a time.
COVID-19 positive patients whose physician indicates imminent death is expected:
- One visitor is allowed.
- Visitor must be screened, supervised and wear full PPE.
- Visit is limited to 15 minutes.
- In cases involving Removal of Mechanical Ventilation, procedure will be done after visitor leaves.
- On the Green Valley Campus, patients may be transferred to a visitation room at the discretion of the provider.
- The nurse or provider must collaborate with nursing leadership or the administrative coordinator to approve exceptions, including unusual circumstances that may arise.
Exceptions should be rare and if necessary, the nurse or provider must collaborate with nursing leadership or the administrative coordinator.
What Visitors Need to Know
Those over 65, pregnant or immunocompromised are discouraged from coming to a hospital to visit others. Visitors and support people must be at least 18 years old. Any approved visitor must be screened and wear a face mask.
All support persons must:
- Be at least 18 years old.
- Be screened at Cone Health facility entrances with a temperature check and questions about symptoms and exposure risks. All support persons will be screened daily. Based on the results of this screening, visitors will be welcomed into the facility or asked to return to their car with instructions to follow up with their health care provider.
- Be free of COVID-19 symptoms each time they enter a Cone Health facility.
- Be in good health and free from any flu-like symptoms.
- Wear a mask that covers their nose and mouth at all times. Visitors may wear a mask from home or one will be provided. If a visitor’s mask from home is determined not to meet safety standards, a new mask will be provided.
- Follow all social distancing and safety guidance. This includes staying 6 feet from others and frequent hand washing – especially upon entering facilities and before entering and exiting a patient room.
- Stay in the patient’s room except when visiting the cafeterias. Support persons should limit their movement outside of their patient’s hospital room. All eating and drinking must take place in a designated dining area.
- Be the same designated support person for that patient’s entire stay.
- Visit only once each day. Once the support person leaves, they cannot return until the next day.
If a support person does not follow the guidance above, it can cause serious safety concerns. Refusal to follow this guidance will result in being escorted out of the building. We must keep our patients and staff safe.
The public is reminded that Cone Health encourages the use of FaceTime, Skype and other platforms to stay in touch with people in the hospital. In many hospital areas, Cone Health can provide iPads to those who don’t have the technology to communicate with loved ones.